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09-06-2017

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Moto g4 plus showing "Not charging" when connected to charger.

2017-09-06, 7:45 AM

Hi, 

I am using Moto G4 Plus. If I connect the mobile to the charger it says "TurboPower Connected" and I can see the flash symbol on the battery. But when I click on battery symbol from drop down it says "Not Charging" (it should be connected to AC or something). 

I tried reseting the phone, restarted sevral time even I have cleared the cache partition.But still not working. 

As my phone is out of warranty, I can not get it replaced. 

Any help will be appreciated.

 

Thanks.

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5418 Posts

07-12-2014

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Re: Moto g4 plus showing "Not charging" when connected to charger.

2017-09-06, 15:39 PM

wrote:

Hi, 

I am using Moto G4 Plus. If I connect the mobile to the charger it says "TurboPower Connected" and I can see the flash symbol on the battery. But when I click on battery symbol from drop down it says "Not Charging" (it should be connected to AC or something). 

I tried reseting the phone, restarted sevral time even I have cleared the cache partition.But still not working. 

As my phone is out of warranty, I can not get it replaced. 

Any help will be appreciated.

 

Thanks.


Hi Rajat2606,

 

Have you tried using a different charger? Have you tried charging in safe mode?

 

Regards,

JM

Motorola Support

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3 Posts

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Re: Moto g4 plus showing "Not charging" when connected to charger.

2017-09-06, 15:44 PM

JM, I tried other charger as well. And I am facing the same problem. I tried using safe mode as well. The only solution which worked for me is keeping restarting the phone till it says "Charging on AC".

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1 Posts

10-02-2017

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Re: Moto g4 plus showing "Not charging" when connected to charger.

2017-10-02, 17:20 PM

Hi Moto Product Technical Team,

 

This is Sumitkumar here from Mumbai. Recently I observed one issue with Moto G4 Plus Cellphone after recent update of 29th Sept 2017. After that my cell phone is not able to charge properly with company turbocharger.  Also while connecting the charger to Cellphone it will show flash in battery icon at right most but not able to get an increase in figures of percentage of battery while charging.

 

I tried with another charger too but facing the same issue. Now my cell phone is totally discharged.

 

Kindly suggest. My cell phone is out of warranty. Will Appreciate your proper and prompt revert.

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Re: Moto g4 plus showing "Not charging" when connected to charger.

2017-10-03, 17:24 PM

wrote:

JM, I tried other charger as well. And I am facing the same problem. I tried using safe mode as well. The only solution which worked for me is keeping restarting the phone till it says "Charging on AC".


If you charge while the phone is off, does it take charge normally?  -JM

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1 Posts

02-18-2018

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Re: Moto g4 plus showing "Not charging" when connected to charger.

2018-02-18, 15:21 PM

Make the device in fastboot mode...scroll down to booloader log..

type  CMD   typ   in search box

 

connect the device to ur computer...

 

copy this command  and Paste your cmd .. Prompt

fastboot oem config bootmode ""
fastboot oem fb_mode_clear
fastboot reboot

 

or download this file...

 

 

1000 % working...

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1 Posts

08-26-2018

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Re: Moto g4 plus showing "Not charging" when connected to charger.

2018-08-26, 16:47 PM
Hey,
I'm also suffer this problem.. please help me. Even i never tried another charger.
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5996 Posts

12-04-2017

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Re: Moto g4 plus showing "Not charging" when connected to charger.

2018-08-27, 13:12 PM

 wrote:
Hey,
I'm also suffer this problem.. please help me. Even i never tried another charger.

Hi Ritz11,

 

Sorry to hear about the ongoing issue, if you have already tried testing with the different chargers and none of them works, then it could be a hardware issue and the next option would be service/repair.

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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