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3 Posts

08-03-2017

India

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Motog 4 automatically getting shut down

2017-08-03, 15:20 PM

My Motog 4 automatically getting shut down from last week.

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2438 Posts

12-19-2016

Philippines

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Re: Motog 4 automatically getting shut down

2017-08-03, 15:54 PM

wrote:

My Motog 4 automatically getting shut down from last week.


Hi Ambikamaurya, 

 

What happened before the issue started? Have you tried any troubleshooting steps yet? Please let us know more. Thanks!

 

Regards,
Ella
Motorola Support

 

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3 Posts

08-03-2017

India

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  • Registered: ‎08-03-2017
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  • Message 3 of 5

Re: Motog 4 automatically getting shut down

2017-08-04, 5:09 AM

My MotoG4 getting shutdown randomly and I ahve already done facory -reset two times but it does not solved my problem. 

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1 Posts

08-04-2017

India

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  • Message 4 of 5

Re: Motog 4 automatically getting shut down

2017-08-04, 9:47 AM

My phone is also shutting down randomly. I tried resetting it. I also tried updating the phone to the lastest software. It seems whenever I try to do something heavy like games or opening emails or what's app it turns off please help.

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2438 Posts

12-19-2016

Philippines

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: Philippines
  • Views: 37577
  • Message 5 of 5

Re: Motog 4 automatically getting shut down

2017-08-04, 19:55 PM

wrote:

My MotoG4 getting shutdown randomly and I ahve already done facory -reset two times but it does not solved my problem. 


Hi Ambikamaurya , 

 

Did you reset it with the Automatic Restore disabled? If the issue persists after a reset, I recommend sending it for repair. You may walk down to our local service centre for further assistance.

 

- Ella

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