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11 Posts

08-28-2015

IN

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My Moto G4 play just switches off in a few momentsas it reaches 15 percent battery.

2018-07-13, 7:00 AM

Hello guys, My Moto G4 play switches off automatically after reaching 15% of battery. I checked the settings but I didntd find any settings that suggest this behaviour. Moreover now a days I am seeing a overheating issue during charging my device. Kindly help me on this note to resolve the issue whatever it is. I don't know why its happening this way but sometimes it just switches off while I am doing something urgent. It switches on again if i press the power button. But again in a minute or two it automatically switches off. So if anybody has any knowledge about such a problem please let me know how to resolve it. Thanks.

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5988 Posts

12-04-2017

IN

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Re: My Moto G4 play just switches off in a few momentsas it reaches 15 percent battery.

2018-07-13, 13:34 PM

 wrote:

Hello guys, My Moto G4 play switches off automatically after reaching 15% of battery. I checked the settings but I didntd find any settings that suggest this behaviour. Moreover now a days I am seeing a overheating issue during charging my device. Kindly help me on this note to resolve the issue whatever it is. I don't know why its happening this way but sometimes it just switches off while I am doing something urgent. It switches on again if i press the power button. But again in a minute or two it automatically switches off. So if anybody has any knowledge about such a problem please let me know how to resolve it. Thanks.


Hi AbhishekAcharya,

 

Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. 

 

Please share us your observation on this? 

 

Let us know if you have further questions?

 

Regards,

Swaraj

Moto Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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11 Posts

08-28-2015

IN

16 Signins

149 Page Views

  • Posts: 11
  • Registered: ‎08-28-2015
  • Location: IN
  • Views: 149
  • Message 3 of 3

Re: My Moto G4 play just switches off in a few momentsas it reaches 15 percent battery.

2018-07-13, 19:17 PM

I didn't do anything but today I again let my phone battery drain till 13% but fortunately today it didn't behave that way. But prior to this I had witnessed this issue thrice. So its becoming more unpredictable. IllI surely try the safe mode and let you know.

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