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3 Posts

01-25-2018

CA

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Netflix is not working on Brand New Moto G4 Plus.

2018-01-25, 14:50 PM

Netflix is not working on Brand New Moto G4 Plus.

 

All updates have been completed to latest security patch on android 7.0

 

Loaded the Netflix app from the Play store.  I am able to log in.

 

The issue when playing a video it just says loading.  The video never starts.

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12372 Posts

02-02-2016

US

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  • Message 2 of 4

Re: Netflix is not working on Brand New Moto G4 Plus.

2018-01-25, 18:32 PM

Have you tried clearing cache and data on the Netflix app?  Have you tried uninstalling and reinstalling the app?  Have you asked Netflix support for assistance?

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3 Posts

01-25-2018

CA

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  • Location: CA
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  • Message 3 of 4

Re: Netflix is not working on Brand New Moto G4 Plus.

2018-01-25, 18:48 PM
Have done all troubleshooting. It is happening on two brand new phones.

I have not tried to contact Netflix.

Just wondering if others have had a problem?
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1 Posts

04-15-2018

NL

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Re: Netflix is not working on Brand New Moto G4 Plus.

2018-04-15, 13:29 PM

I had the same problem on my Moto G5 plus. After a long search I found out that the Netflix app was downloaded and installed on the external sd-card. I transferred it to the internal memory and immediately it worked like clockwork.

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