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60 Posts

02-17-2016

IT

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'Not available' issue with microSD card in Moto G4 Play

2017-06-10, 16:49 PM

All my prayers had no success... :smileysad:

The dreaded 'Missing card' issue that is very common in the Moto G3, which I have personally experienced unfortunately (link to a very long thread on this topic) has just occurred to my G4 Play.

First symptom: tentative video recordings crashed after pushing the video STOP button.

Second symptom: a system message asked me to locate the microSD card root to allow access (which I was not able to do).

Third symptom: the microSD card is not available any longer, and its content (mainly; photos and videos) is apparently lost. The above system message has not shown again.

Is this a common issue on G4 mobiles as well?

Any hint to solve the problem?

--Carlo

EDIT: the miscroSD can be read on my notebook, so I was able to save all pictures and videos at least

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3450 Posts

10-05-2016

PH

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Re: 'Not available' issue with microSD card in Moto G4 Play

2017-06-12, 14:49 PM

Hi carlopipitone,

 

Is your sd card formatted as internal or external storage?

 

Regards,
Jess
Motorola Support

 

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60 Posts

02-17-2016

IT

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  • Posts: 60
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Re: 'Not available' issue with microSD card in Moto G4 Play

2017-06-12, 21:51 PM

It 'was' formatted as external storage. I have trashed it because it couldn't be reformatted with any device (mobile, PC, Mac, photo camera, video camera).

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3450 Posts

10-05-2016

PH

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Re: 'Not available' issue with microSD card in Moto G4 Play

2017-06-14, 17:17 PM

Hi carlopipitone,

 

 Are you saying that you already using a different sd card? Does it has the same thing? If not, that means that there is something wrong with the sd card.

 

Regards,
Jess
Motorola Support

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60 Posts

02-17-2016

IT

102 Signins

665 Page Views

  • Posts: 60
  • Registered: ‎02-17-2016
  • Location: IT
  • Views: 665
  • Message 5 of 5

Re: 'Not available' issue with microSD card in Moto G4 Play

2017-06-14, 17:39 PM
No Jess, the phone is witout a card now. I've ordered a new one. But I mean, the card had been working fine until when it died.
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