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23 Posts

07-24-2015

Germany

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Re: Nougat update news for ALL G4

2018-01-12, 11:29 AM

F99 is talking about not being able to update to 6.0.1 September 2017 security level (which is the latest release for reteu XT1602) and being stuck on a previous version. If you have the same issue, contact support directly or make a thread here. Nougat is still not out for reteu but I hope it will be before the end of the month given its release in Brazil.

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7 Posts

11-02-2017

France

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Re: Nougat update news for ALL G4

2018-01-12, 11:32 AM
No !
myG4Play xt1602 (SW-Channel "reteu") (brought directly as retail via the website motorola.fr)
is still on 6.0.1 !

From what I read here 7.1.1 is only available in Brazil and they have an other HD-code, meaning different from xt1602 and I saw different screenshots with something like SW-Channel "retla1st" and "retla"
KR F99
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23 Posts

07-24-2015

Germany

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Re: Nougat update news for ALL G4

2018-01-12, 11:39 AM

G4 Play should also be due a January update very soon because there have been "regular" security updates every ~3 months so far and January is already 4 months away from September. It might just be a security update to 6.0.1 December or January but my hope (I still have it lol) is Nougat. But really, all the Moto support sites still say G4 Play will get 7.x so after all this time there is a high chance we will actually get it somewhat soon (this or next month?).

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8 Posts

01-08-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Nougat update news for ALL G4

2018-01-12, 11:40 AM

Unfortunately UK technical support doesn't want to assist. They just refer you to which ever network you are with, who then refer you back to Motorola.

For stuff that I do I need a secure phone with updates. The only option that I had was to either wait as initially directed, install lineageOS 14.1 or download and manually apply the OTA updates which hasn't altered my channel on the phone.

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68 Posts

09-23-2016

India

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Re: Nougat update news for ALL G4

2018-01-12, 11:47 AM

what is the latest security update in India?

Kk
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8 Posts

01-08-2018

United Kingdom of Great Britain and Northern Ireland

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Re: Nougat update news for ALL G4

2018-01-12, 11:53 AM

For the G4 and G4+ 1st December 2017


wrote:

what is the latest security update in India?

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68 Posts

09-23-2016

India

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Re: Nougat update news for ALL G4

2018-01-12, 11:56 AM

what about g4 play?

Kk
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12 Posts

01-08-2014

Ukraine

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Re: Nougat update news for ALL G4

2018-01-12, 11:57 AM

Why do moderators do not tell us when to wait for updates ?!

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23 Posts

07-24-2015

Germany

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Re: Nougat update news for ALL G4

2018-01-12, 11:57 AM

I don't know about regions other than reteu, but at least for reteu here is how I check. Go to the regional support page for your phone, for example this is the one for Germany for G4 Play. Under help topics they post an announcement for each update, you see with the small gray text 28/09/2017 is when they released the September 2017 security update and that's the latest.

 

I quickly tried to check if the Indian site had such announcements but couldn't find any.

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44 Posts

09-25-2016

United Kingdom of Great Britain and Northern Ireland

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Re: Nougat update news for ALL G4

2018-01-12, 13:06 PM

Yes, it's the same for retgb in the UK - September 2017 is the latest patch level for G4 Play listed on the Motorola website. But, my phone is still stuck on February 2017. It was purchased from Amazon UK, not locked to a network.

 

So, how do we go about getting the latest update pushed to our phones OTA? My profile lists my IMEI number, but my carrier is not available in the list, likewise the phone model - had to select Moto G4 (as there is no option for Moto G4 Play!).

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