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23 Posts

07-24-2015

Germany

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Re: Nougat update news for ALL G4

2018-01-12, 13:58 PM

I haven't had the problem, but all you can do is try to contact support, try to make a thread here and get a Moto reply and try the generic troubleshooting steps like clear cache, factory reset, safe mode and so on. See this post from a couple of pages back from someone who had this problem that possibly got fixed thanks to the Moto reps in the forum.

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3949 Posts

12-01-2016

Philippines

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Re: Nougat update news for ALL G4

2018-01-12, 17:34 PM

wrote:

Unfortunately UK technical support doesn't want to assist. They just refer you to which ever network you are with, who then refer you back to Motorola.

For stuff that I do I need a secure phone with updates. The only option that I had was to either wait as initially directed, install lineageOS 14.1 or download and manually apply the OTA updates which hasn't altered my channel on the phone.


Billyfester,

 

Not sure if you have seen my message. We want to check your concern and we'll be needing your IMEI.

Make sure that your Motorola Privacy is enabled.>Update your profile here

 

Thanks!


Regards,
Daisy
Moto Support

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2 Posts

09-22-2016

Romania

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Re: Nougat update news for ALL G4

2018-01-13, 12:11 PM

Well I'm from Romania and G4 received yesterday 1 December security update. It's still at 7.0 but for the first time I see more than 4 cores working according to CPUZ. Until now I had only 4 core busy at 800Mhz. And now I have another randomly 2 out of the other 4. I like my phone again.

 

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49 Posts

06-19-2017

India

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Re: Nougat update news for ALL G4

2018-01-13, 12:13 PM

What the bloody hell happened to the Moto g4 play nougat update? This bloody Moto Lenovo has nothing better to do than spreading fake rumors?

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6 Posts

01-13-2018

Norway

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Re: Nougat update news for ALL G4

2018-01-13, 14:01 PM

Just received the December security update for the G4+ here in Norway.

 

Will take a look at my G4 play when I get the time.

 

Edit: No update for the G4 Play. Still on the September security one. 

 

 

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13 Posts

08-16-2017

India

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Re: Nougat update news for ALL G4

2018-01-15, 7:41 AM

I am from india today 15-1-2018 i had contact to motorola support via chat about nougat update for Moto G4 Play phone from there it is saying they dont have information for this below is chat conversation

 

 

[11:51:06 AM]Sachin: So, let me confirm you are looking for Nougat update for your device. Am I correct?
[11:51:28 AM]Ambadas Kharatmol: and last week news has came motorola has been rolled out update is it true or not
[11:52:28 AM]Sachin: I would like to inform you that as of now there is no information on the update release for Moto G 4 play Mr.Ambadas.
[11:52:50 AM]Sachin: Since we are from technical support  team we do not have information on software updates.

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12 Posts

01-08-2014

Ukraine

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Re: Nougat update news for ALL G4

2018-01-15, 9:28 AM
I think that technical support is not aware of such events. On the XDA, there are update files up to 7.1.1
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13 Posts

08-16-2017

India

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Re: Nougat update news for ALL G4

2018-01-15, 9:46 AM

What is source no one had confirm they receive the nougat update in Moto G4 Play phone in motorala website still it is showing pending partner support.

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68 Posts

09-23-2016

India

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Re: Nougat update news for ALL G4

2018-01-15, 12:05 PM

been using it,no prob at all

Kk
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13 Posts

08-16-2017

India

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Re: Nougat update news for ALL G4

2018-01-15, 14:44 PM

W8 w8 have a patient some day it will come hahaha

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