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11-04-2017

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Re: Occasionally screen goes crazy - like its reacting to touches by itself (Moto G4 Plus)

2018-01-13, 23:04 PM
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5 Posts

11-04-2017

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Re: Occasionally screen goes crazy - like its reacting to touches by itself (Moto G4 Plus)

2018-01-13, 23:06 PM

The phone is a ___, I cannot believe Lenovo is not taking action to correct for us, how can I ever buy another.

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1 Posts

02-17-2018

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Re: Occasionally screen goes crazy - like its reacting to touches by itself (Moto G4 Plus)

2018-02-17, 1:37 AM

Hello everybody, first of all sorry for my english, my native language ITS spanish, i am from argentina. I have the same issue  with my moto g4 plus, AND It Is not the cover AND protector glasses because I taked of both AND the issue continúe.

 

Anyone could Fix it? Its a hardware ir software problem?

 

Regards,

Patricio

 

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04-07-2018

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Re: (see images) Occasionally screen goes crazy - like its reacting .... (Moto G4 Plus)

2018-04-07, 2:14 AM

I have been having this ghost touch issue; began researching it prior to submitting a warranty claim.

My phone is becoming unusable due to it.

 

After seeing your diagnostic tests- my ghost touch issue originates from the SAME SPOT as the two green boxes you point out.

I had an app in tha that spot that kept opening like crazy and I moved it and now have NO app on that part of the screen on any screen. It doesn't open the apps any more because there is no app in that spot... but it is clicking things on its own, changing pages, slow stuttering on the screen (moving the screen back and forth or up and down without me touching it).I think it's something in that area of the screen. At least that seems to potentially isolate the problem a little, perhaps.

 

It's happens all the time, not just when charging. Just whenever. Turnign the screen off and back on again doesn't fix it. Nor does restarting it. I've done virus scan- all clear. I took off my glass screen protector- no change. I unsinstalled new apps I installed when the problem started happening- no change. My phone is in excellent shape. No water damage. This is insane.

 

It is obvious this is a hardware/motorola issue.

 

I got my phone directly from Motorola just over a year ago. I purchased the extended warranty and will likely be submitting a claim. The "fixes" I see online are to turn on adaptive brightness (already on), turn off optimization on two google apps (will cause batter drain which I also have new issues with), or to turn down your brightness (already down on my phone).

 

The "fixes" aren't fixes. They are workarounds to a real defect.

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1 Posts

04-07-2018

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Re: Occasionally screen goes crazy - like its reacting to touches by itself (Moto G4 Plus)

2018-04-07, 23:35 PM

Only when it charging, is that a hardware problem?


 wrote:
Noticed this only during charging.... Not otherwise..

 

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3 Posts

05-02-2018

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Re: Occasionally screen goes crazy - like its reacting to touches by itself (Moto G4 Plus)

2018-05-15, 12:08 PM
I am a little mystified why Lenovo is not posting a patch for this. I have been having this problem for over 6 months. Lenovo has kept dead silence on this issue. I find that a strange support policy - Dont reply if you dont have a solution?
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05-02-2018

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Re: Occasionally screen goes crazy - like its reacting to touches by itself (Moto G4 Plus)

2018-05-15, 12:15 PM

I have the same sentiments. I am not convinced that it is a hardware problem. It is a software issue. But Lenovo is not listening

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05-16-2018

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Re: Occasionally screen goes crazy - like its reacting to touches by itself (Moto G4 Plus)

2018-05-16, 10:29 AM

I have the same problem with my two moto 4g plus. It happens when I'm using Instagram or WhatsApp. I feel like crying. I already have returned two Moto 4g plus before, because they died after a couple of months. ?

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5996 Posts

12-04-2017

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Re: Occasionally screen goes crazy - like its reacting to touches by itself (Moto G4 Plus)

2018-05-16, 12:55 PM

 wrote:
I am a little mystified why Lenovo is not posting a patch for this. I have been having this problem for over 6 months. Lenovo has kept dead silence on this issue. I find that a strange support policy - Dont reply if you dont have a solution?

Hi, yumkay.

 

Sorry to hear about the ongoing issue that you have been facing? Could you please confirm if you are facing the same issue in safe mode? If this persists in safe mode then would suggest performing Factory data reset without restoring any apps to narrow down the issue.

 

If the issue still persists then the next option would Service/Repair. You can also write us at supportforums@motorola.com so that one of our team can further investigate and help you accordingly.

 

However, we are going to share your feedback with our product team on the same.

 

Thanks,

Swaraj

Motorola Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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3 Posts

05-02-2018

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Re: Occasionally screen goes crazy - like its reacting to touches by itself (Moto G4 Plus)

2018-05-17, 2:48 AM

What is safe mode. How do you go into it

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