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12 Posts

10-20-2016

India

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Rear camera clicks very blurry images

2017-10-03, 21:06 PM

I own a Moto G4 Plus. Had screen burn issues, so gave it to service centre. When they returned it I saw that all the photos taken with the rear camera are very blurry and cannot be recognised. I tried wiping the glass from outside. No use. Don't know how to clean it from inside. But im sure it's not the glass' fault. It's something inside. It's not taking clear images as before. I compared it with my friend's G4 Plus and am sure my camera is not the same as before. Pleade help.

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5418 Posts

07-12-2014

United States of America

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  • Message 2 of 13

Re: Rear camera clicks very blurry images

2017-10-04, 19:02 PM

wrote:

I own a Moto G4 Plus. Had screen burn issues, so gave it to service centre. When they returned it I saw that all the photos taken with the rear camera are very blurry and cannot be recognised. I tried wiping the glass from outside. No use. Don't know how to clean it from inside. But im sure it's not the glass' fault. It's something inside. It's not taking clear images as before. I compared it with my friend's G4 Plus and am sure my camera is not the same as before. Pleade help.


Hi Pratikdas0609,

 

Can you share some sample photos? Have you checked if there's dust inside the camera?

 

Regards,

JM

Motorola Support

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12 Posts

10-20-2016

India

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Re: Rear camera clicks very blurry images

2017-10-05, 3:51 AM
I'm sure there is no dust inside. This is a common problem few of my friends are also facing who owns moto g4 plus. I tried wiping the camera lense but of no use.
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12 Posts

10-20-2016

India

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  • Message 4 of 13

Re: Rear camera clicks very blurry images

2017-10-05, 3:57 AM

Here are some sample photos

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12 Posts

10-20-2016

India

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  • Message 5 of 13

Re: Rear camera clicks very blurry images

2017-10-05, 4:06 AM

I am sending 2 photos of the same object, one using my friend's moto g4 plus and another using mine.

The first one will be my friend's and the second one mine.

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12 Posts

10-20-2016

India

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  • Message 6 of 13

Re: Rear camera clicks very blurry images

2017-10-05, 4:09 AM

Now I'm sending my cameras photo

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12 Posts

10-20-2016

India

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  • Message 7 of 13

Re: Rear camera clicks very blurry images

2017-10-05, 4:16 AM

This picture of lights was taken in the dark .

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12 Posts

10-20-2016

India

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  • Message 8 of 13

Re: Rear camera clicks very blurry images

2017-10-05, 4:16 AM

This picture is also blurry unlike before.

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1 Posts

10-07-2017

India

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  • Message 9 of 13

Re: Rear camera clicks very blurry images

2017-10-07, 12:58 PM

I have been experiencing for the last few weeks blurry pictures taken from rear camera of my moto g4 plus bought on 20/10/2016. I was instructed to visit nearby service centre in Behala in Kolkata City for the problem. I visited on 07.10.2017. The attending person told me to get the lense guard glass changed at a cost of Rs. 950/-. I told them the device is well under warranty period , but the attending person denied to include it under warranty citing reason the same being cosmetic item. She also told me that the its a manufacturing issue of motog4plus that the position of camera is slightly protruded from the body and susceptible to scratching on handling. So my question to the manufacturer is if the same is engineering issue why the buyer should bear the cost of lense guard for being scratched. My Job sheet no. is 10070002 dt.07/10/2017 of M/s Anand International (233, Diamond Harbour Rd, Kol-34).The appropriate authority should look into the warranty issue and arrange to refund the sum of Rs.950/- to me.

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12 Posts

10-20-2016

India

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  • Message 10 of 13

Re: Rear camera clicks very blurry images

2017-10-07, 15:40 PM
hello?
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