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327 Posts

07-22-2016

CY

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Turbo power charger problem, please help

2019-02-11, 23:27 PM

Ok, my turbo power charger was working good up and until tonight, I wanted to charge my g4+ (which has either a faulty battery or software glitch), the charger start making a buzzing noise and won't charge the phobe once connected to it, strangely enough, I tried it on my old G1 and it'scharging normally (but before and/or after buzzing noise is gone), any help? Is my phone using too much power that the charger can't keep up or is it magnetized?

 

To answer some common questions:

Yes it's the original charger

Yes I tried on different outlets using different sockets

Yes I restarted the device

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332 Posts

02-11-2019

PH

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Re: Turbo power charger problem, please help

2019-02-12, 22:44 PM

Hi SnoopDoge,

 

Thank you for posting and for the additional info. We are here to help. Have you tried charging the phone while it is powered off? Please try to use another TurboPower charger for us to isolate the cause of this. Let us know how it goes.

 

Regards,
May
Moto Support

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327 Posts

07-22-2016

CY

945 Signins

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  • Posts: 327
  • Registered: ‎07-22-2016
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  • Message 3 of 11

Re: Turbo power charger problem, please help

2019-02-13, 7:25 AM
thank you so much, i may have been fast in my decision yesterday saying it was fried, but i changed the power adapter that goes into the socket, and it's working again, i'l keep you updated
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332 Posts

02-11-2019

PH

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  • Message 4 of 11

Re: Turbo power charger problem, please help

2019-02-13, 16:14 PM

No worries about that! It's great to know that we are able to sort this out, SnoopDoge. Let us know if you need further assistance. 

 

Regards,
May
Moto Support

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327 Posts

07-22-2016

CY

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  • Posts: 327
  • Registered: ‎07-22-2016
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  • Message 5 of 11

Re: Turbo power charger problem, please help

2019-02-13, 16:20 PM
glad you replied so i update you, the charger worked fine this morning but then won't work again, i realized the buzzing sound is normal
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332 Posts

02-11-2019

PH

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  • Posts: 332
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  • Message 6 of 11

Re: Turbo power charger problem, please help

2019-02-13, 20:56 PM

Hi SnoopDoge,

 

Thanks for the update. Have you had a chance to use another TurboPower charger for your device? Kindly check the charging port for any possible bent pins or debris that might have blocked it. Also, please make sure that your phone's software is up to date.

 

Regards,
May
Moto Support

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327 Posts

07-22-2016

CY

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  • Posts: 327
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  • Message 7 of 11

Re: Turbo power charger problem, please help

2019-02-14, 8:16 AM
i actually went out and bought Samsung's fast charger and it's working
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332 Posts

02-11-2019

PH

103 Signins

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  • Posts: 332
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  • Message 8 of 11

Re: Turbo power charger problem, please help

2019-02-14, 17:29 PM

Hi SnoopDoge,

 

It is good to know that you are able to charge your device now. We still recommend using a Motorola OEM charger to maximize the battery performance of your phone. Let us know if you have other questions.

 

Regards,
May
Moto Support

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327 Posts

07-22-2016

CY

945 Signins

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  • Posts: 327
  • Registered: ‎07-22-2016
  • Location: CY
  • Views: 5263
  • Message 9 of 11

Re: Turbo power charger problem, please help

2019-02-14, 17:34 PM
my battery is not so good now, so i couldn't care less about it now, i'm hoping for the Oreo update to have a fix if it's a software glitch
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1 Posts

02-18-2019

IN

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  • Message 10 of 11

Problem of turbo charger after updating my moto g6 plus into andoid 9

2019-02-18, 18:27 PM

My moto g6 plus mobile was charging fast with turbo charger but when i updated this to andrioA 9 version then it charging speed is reduced with same turbo charger.

How i can solve this problem?

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