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2 Posts

03-08-2019

India

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  • Message 991 of 1058

Re: Update to Android 8 Oreo for my G4

2019-03-16, 19:21 PM

I can't get Oreo update it 17/3/2019.. help me

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13 Posts

03-09-2017

India

33 Signins

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  • Posts: 13
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  • Message 992 of 1058

Re: Android 8 Oreo update for Moto g4 plus as promised by moto

2019-03-18, 7:39 AM

Dear Moto/lenovo your website is showing that moto g4 plus will start getting oreo 8.1 update from 18-02-2019 and now its 18-03-2019...and still we didn't get any updates ?  tell us when we will get updates or you just fooling your users ?

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88 Posts

02-21-2017

United Kingdom of Great Britain and Northern Ireland

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  • Message 993 of 1058

Re: Android 8 Oreo update for Moto g4 plus as promised by moto

2019-03-18, 8:49 AM

The india Motorola software support page was showing a few days ago  a start date for the roll out of Feb 18th, and a 'by 18th march' as the end date.

They've now altered it to just show the start date. No end date given!

What's going on guys?

If you're having slower roll out than planned, at least give us some news!

You really can't expect to just silently remove information and hope people won't notice!

This lack of information is just really hacking off your customers. And if you're not careful, they won't be Moto customers in the future!

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88 Posts

02-21-2017

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 88
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  • Message 994 of 1058

Re: Update to Android 8 Oreo for my G4

2019-03-18, 8:53 AM

Where did you get the news that the update has been withdrawn?

The India software support page has changed the rollout dates and removed the end date!

Not sounding good.

I wish Motorola would communicate SOMETHING to their customers, not just change dates and versions to be updated and hope no-one notices!

That's really unprofessional, and shows a lack of customer appreciation and service

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30 Posts

02-22-2019

India

348 Signins

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  • Posts: 30
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  • Location: India
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  • Message 995 of 1058

Re: Update to Android 8 Oreo for my G4

2019-03-18, 12:59 PM

I read on YouTube comments (4-5 comments). And it makes sense because they just silently removed the end date ..i was expecting this .Liar Lenevo and Moto. They just don't want to give information.

They were already Behind the schedule , then after that they provided update and Gave a 1 month time period. Now at the end of Time period they just changed what they Promised.

The most worst thing is that World  is already started getting Android Q- 10 th Version of android, and we had been waiting and still waiting Like a Fool For Oreo 8 th version of android.

 

I am still asking Like a Fool - Please Give us actually a piece of information please. 

If you reconsidered the Update and wanted to Fix the update than its not a bad thing . Atleast Give us info about The actual status of update 

           ITS A HUMBLE REQUEST ???

         

EDP
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16 Posts

04-16-2017

India

52 Signins

306 Page Views

  • Posts: 16
  • Registered: ‎04-16-2017
  • Location: India
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  • Message 996 of 1058

Re: Update to Android 8 Oreo for my G4

2019-03-18, 17:34 PM

You corporate always lying...started orio update rolling out in feb 2019 but no more update notification till now and admins keep quiet mum...we customers are getting fooled day by day.. i stopped buying this lenovo destroyed legendary beatiful piece of **bleep** mob..will never make such mistake in ma life..but when we say something, @ last, the honorable admins start making a statement like this is it, that is it, no more dates, no more assurance but u will win the lottery.. really ashamed..

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88 Posts

02-21-2017

United Kingdom of Great Britain and Northern Ireland

165 Signins

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  • Message 997 of 1058

Re: Update to Android 8 Oreo for my G4

2019-03-18, 17:58 PM

I just posted a request for clarification of what was happening with the oreo update on Motorola UK customer support site.

I received the following reply:

 The Moto G4 Plus will receive Android 8 in the nearby future, but due to some development issues, has been postponed for now

So after so much delay, and supposed soak testing, there IS an issue, and they won't commit to a timescale. Sad.

Worst part is, they just quietly removed the completion date, and didn't provide any other information as to why the date would not be met. I don't need detailed explanations, just something like 'an issue has been reported with ......whatever.  We'll update the support page with new dates as soon as possible'

Wouldn't that have been more helpful, and customer-friendly.

Oh, and they also said that the IMEI number I posted on my request meant that I have a Moto G4, not a G4 plus. Er, no. its definitely a G4 plus. Its got 4Gb RAM and 64Gb storage!

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88 Posts

02-21-2017

United Kingdom of Great Britain and Northern Ireland

165 Signins

1059 Page Views

  • Posts: 88
  • Registered: ‎02-21-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 998 of 1058

Re: Update to Android 8 Oreo for my G4

2019-03-18, 21:41 PM

Annnnnnd Ive just checked the India support page and its changed AGAIN!

It now says....

The upgrade to Android 8.1 Oreo began on February 18, 2019 with a staged approach. We expect all device to receive the update by April 18,2019

 

Well, at least thats a bit more informative. Only 30 more days to go (for India) (maybe)

No mention of any other countries yet

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30 Posts

02-22-2019

India

348 Signins

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  • Posts: 30
  • Registered: ‎02-22-2019
  • Location: India
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  • Message 999 of 1058

Re: Update to Android 8 Oreo for my G4

2019-03-19, 3:46 AM

I hope this time they will keep their Words.

They have to and they should.

 

Have a good day .

EDP
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2 Posts

03-19-2019

United States of America

6 Signins

59 Page Views

  • Posts: 2
  • Registered: ‎03-19-2019
  • Location: United States of America
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  • Message 1000 of 1058

Re: Update to Android 8 Oreo for my G4

2019-03-19, 17:40 PM

I'm in the US and have not received the udpate yet on my G4 Plus... neither has my wife's G4 Plus. Nice job Lenovo, to top it off you won't even take the **bleep** time to give people information. Total lack of customer care! (seriously d..a..m..n.. is not allowed and is censored!

I originally bought the G4 Plus for my wife and I because the moto phones were known to get updates quickly... unfortunately I didn't find out that trend ended when Lenovo took over until it was too late. Support has been sub par, like triple bogey bad! I will never buy another Lenovo product because of the lack of customer support and appreciation. Nothing says thank you like F you!

My next phone will be a Nokia, at least for now they won't limit the number of major updates a phone gets to 1 like the other companies.

I expect better support for products I pay for... Chinese companies only care about profit. They only improve when they lose customers or they just close shop and open under another name with big promises again just to screw the customer again.

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