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29 Posts

05-18-2016

United States of America

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VoLTE compatable?

2019-10-29, 0:30 AM

Just got a message from Tracfone that I would soon have to upgrade my phone because of VoLTE service. Another site said the Moto G4 was compatable with it. I have no clue what I need to do for this. Can a G4+ work on this? Can I just ignore this and keep using the phone like always? Looking forward to some actual information. Thanks!

Sorry I should have given more info.

Moto G4+ running Android 8.1.0

on Verison CDMA network through Tracfone.

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4519 Posts

03-11-2019

United States of America

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Re: VoLTE compatable?

2019-10-30, 14:42 PM

Hi AJ60110,

 

Thanks for posting. We are trying to look into this if the Moto G4 Plus can support VoLTE for Tracfone. We'll get back to you once we got an update from our support team. 

 

Best regards,
Zeke
Motorola Support

 

 



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29 Posts

05-18-2016

United States of America

59 Signins

417 Page Views

  • Posts: 29
  • Registered: ‎05-18-2016
  • Location: United States of America
  • Views: 417
  • Message 3 of 5

Re: VoLTE compatable?

2019-10-30, 20:46 PM
Thanks Zeke. I appreciate the fast response.
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29 Posts

05-18-2016

United States of America

59 Signins

417 Page Views

  • Posts: 29
  • Registered: ‎05-18-2016
  • Location: United States of America
  • Views: 417
  • Message 4 of 5

Re: VoLTE compatable?

2019-11-18, 18:19 PM

Any new information?

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14293 Posts

03-05-2018

United States of America

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  • Message 5 of 5

Re: VoLTE compatable?

2019-12-02, 21:22 PM

Hi AJ60110,

 

Our team is still checking on this. Can you please update your profile with the current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > System > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your check-in data to make sure of the software. 

See here for the instruction.  Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

 

 



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