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6 Posts

12-28-2016

Latvia

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  • Message 651 of 1376

Re: moto g4 plus charging issue ("ghost touch")

2016-12-29, 9:17 AM

Mine was at ANOVO UK
Unit 2A Motorola Repair Centre
Communications House, Vulcan Road North
Norwich, Norfolk, NR6 6AQ

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9 Posts

11-21-2016

United Kingdom of Great Britain and Northern Ireland

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  • Message 652 of 1376

Re: moto g4 plus charging issue ("ghost touch")

2016-12-29, 12:12 PM

John Lewis have an agreement to return  G4 under G/Tee to a service centre.

I am very reluctant to pursue this method, given the non track record of a repair so far.

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53 Posts

12-22-2013

United States of America

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  • Message 653 of 1376

Re: moto g4 plus charging issue

2016-12-29, 12:17 PM

wrote:

Hi guys,

 

I also faced same issue have got a video for screen flickering issue.

 

Issue is with turbo charger software makes screen flickering.

 

Fix is use normal charger n wait for Moto g4 plus update

 

https://youtu.be/0eQfwsRs_t4

 

 


This is only a temporary fix and purely blind luck.  What about all the phones that do this while not charging?

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53 Posts

12-22-2013

United States of America

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  • Message 654 of 1376

Re: moto g4 plus ghost touch

2016-12-29, 12:20 PM

wrote:

wrote:

I have commented in cnet review about this issue, please other users spread the word on other review sites!

 

Please change this thread to 'Not Solved' or 'no solution'. Please pass on diagnostics for repair, then perhaps it can be marked solved.

 

Link to review: https://www.cnet.com/livefyre/1df6fa60-5934-4cd1-a6e3-dbadd4747372/


Motorola has indicated the problem has been diagnosed, and the solution is to submit the device for repair.  That is the solution indicated above, and that is why this thread is marked as solved - so users can find the recommended solution. 


Am I right in assuming that the solution has been removed from thread?  Problem has not been diagnosed because I sent mine in for repair and it came back with the same problem.

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53 Posts

12-22-2013

United States of America

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  • Message 655 of 1376

Re: moto g4 plus charging issue ("ghost touch")

2016-12-29, 12:27 PM

wrote:

John Lewis have an agreement to return  G4 under G/Tee to a service centre.

I am very reluctant to pursue this method, given the non track record of a repair so far.


At this point I'm not sure they have any idea what is going on.  This is a very long thread and while reading through some of the earlier posts all indications are that they have made the repair centers aware of the apparent "fix", that for some silly reason they cannot share with the folks on the message boards.  The last few threads makes me think they haven't had any communcation with the repair centers since Moto_Joy, a Senior MotoAgent, has recently asked the question again about what repair centers have been used.

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115 Posts

10-18-2016

United Kingdom of Great Britain and Northern Ireland

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  • Message 656 of 1376

Re: moto g4 plus charging issue ("ghost touch")

2016-12-29, 13:01 PM

How long have you had the phone? If it's more than 30 days then you may not have a choice. However, if that repair fails - as seems likely - I would push for a refund.  Remember that your contract is with John Lewis, NOT Motorola.

 

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act


wrote:

John Lewis have an agreement to return  G4 under G/Tee to a service centre.

I am very reluctant to pursue this method, given the non track record of a repair so far.


 

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115 Posts

10-18-2016

United Kingdom of Great Britain and Northern Ireland

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  • Message 657 of 1376

Re: moto g4 plus charging issue

2016-12-29, 13:06 PM

My phone does this while not charging. It is the Moto G4, not the G4 Plus. The wall charger that came with it (not the turbo charger) has also stopped working recently. Not sure if there's a connection (no pun intended) or if there is also a manufacturing fault with the chargers.


wrote:

wrote:

Hi guys,

 

I also faced same issue have got a video for screen flickering issue.

 

Issue is with turbo charger software makes screen flickering.

 

Fix is use normal charger n wait for Moto g4 plus update

 

https://youtu.be/0eQfwsRs_t4

 

 


This is only a temporary fix and purely blind luck.  What about all the phones that do this while not charging?


 

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5 Posts

12-05-2016

India

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  • Message 658 of 1376

Re: moto g4 plus charging issue

2016-12-29, 13:11 PM

hi tom,

i have been facing the same issue since last few months, i visited the service center after reading the thread thinking this might be an software bug, but after they returned my device the issue was unresolved. The worst part is that now they asking me to submit device again to change display, and asking me to wait for 10-15 days minimum also no backup device would be provided. 

So, basically i have to suffer a lot due to an catastrophic error from company's end. 

hope you do the needfull!

P.S.: I have Anroid "N" update installed.

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1 Posts

12-30-2016

India

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  • Message 659 of 1376

Re: moto g4 plus charging issue ("ghost touch")

2016-12-30, 16:25 PM

I am also having same issue from the first day, its been 6months now customer care guys are not co-operating, i also asked to replace phone, now i am looking forward to complain at consumer forum..

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1 Posts

12-30-2016

India

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  • Message 660 of 1376

Re: moto g4 plus charging issue ("ghost touch")

2016-12-30, 17:04 PM

I am facing the same issue with your shipped charger...

Please reach out me as soon as possible

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