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1 Posts

03-08-2017

India

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Re: moto g4 plus charging issue ("ghost touch")

2017-03-08, 15:05 PM

The service centre doesn't know how to fix the problem I visited the service centre 3 times but they could not solve the issue. 

The service centre is Syscomp Infosol.

Address-

BD-79, BD Block, Sector 1, Salt Lake City, Kolkata, West Bengal 700064

Phone no - 033 6525 0022

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3 Posts

03-08-2017

United States of America

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Re: moto g4 plus charging issue ("ghost touch")

2017-03-08, 17:48 PM

Here is my solution after buying an XT1644 64gb rom and wasting $300...

 

Bye bye Moto. Hello Nokia.

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1 Posts

03-08-2017

India

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Re: moto g4 plus charging issue ("ghost touch")

2017-03-08, 19:23 PM
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4 Posts

07-20-2016

India

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Re: moto g4 plus charging issue ("ghost touch")

2017-03-09, 19:08 PM

07-25-2016 08:02 AM  wrote:

wrote:

But according to Matt there is no issue with hardware.

 

If there is some issue with hardware for every ( or most of ) phone/mobile then Moto should recall all the devices.

 

By the way, can you explain what is causing this issue? Where is the real problem (software or hardware) ?

 

Have you tested devices before launch or just lunched in fury?

 

Because this issue is not with few devices , It is with most of devices.

 

There are lot of people out there , who are not reporting issue because they are not using mobile while charging or don't know how to report it ( In india,most rural users).


As indicated before, the service center can correct the problem.


 
 
 
 
The Same Issue was there but while charging only but in January it started coming in Normal use as well.
 
 
 
 
 
 
 
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68 Posts

02-01-2017

United Kingdom of Great Britain and Northern Ireland

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Re: moto g4 plus charging issue ("ghost touch")

2017-03-09, 19:59 PM

Here is my story with Moto G4 (bought from Tesco UK, network independent):

1) First Moto G4: I returned it after a week as the screen was lacking cold colours (everything was "warm", whites were "butter yellow", all people had orange/red faces etc.) and also it happened more than once that when I tried to type a bit faster the screen suddenly went mad and performed dozens of unwanted actions on it's own.

2) Second Moto G4, replacement of the first: I returned it after just three days as for a few times each day the screen went mad (performing multiple random actions per second) without even touching it. Sometimes it was so bad that I had to press the off button for like 20 seconds to turn it off. But at least its colors were okay.

3) Third Moto G4, replacement of the second: Colours slightly warm, and it "only" does some "mild" ghost touch (perform 1-2 random actions) "only" when it's attached to a mains charger. I tried 5 mains charger, it produced ghost touch phenomena with 4 of them (all branded ones, not cheap "no-names"). I kept this phone, as I was tired to go back for a fourth phone, but I always charge it with portable (non-mains) battery chargers only...

By the way I also have a Lenovo Tab 3 tablet, the first one I returned as its screen started flickering time to time, then the second (replacement of the first one) I returned becuase battery broke at first full charge, after that it took 11 hours (!) to charge to 90% and no matter how long I left it on charger (using the charger that came with it) it never ever reached 100% anymore. So I returned, and the third tablet (replacement of the replacement) finally works alright - at least for now.

Sorry, but Lenovo must introduce MUCH stricter quality control...

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3 Posts

03-08-2017

United States of America

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Re: moto g4 plus charging issue ("ghost touch")

2017-03-09, 21:02 PM

Try enabling Adaptative Brightness. 

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25 Posts

01-03-2017

United States of America

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Re: moto g4 plus charging issue ("ghost touch")

2017-03-10, 0:53 AM

wrote:

Try enabling Adaptative Brightness. 


I had Adaptative Brightness enabled on mine when it first did it while not charging (and everytime after that before I gave up on it). 

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3 Posts

03-10-2017

India

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Re: moto g4 plus charging issue

2017-03-10, 9:00 AM
how to use ADB command ??
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1 Posts

03-10-2017

India

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Re: moto g4 plus charging issue ("ghost touch")

2017-03-10, 14:58 PM

I am having same issue on my Moto G4 (XT1624). When i am sitting in dark or inside room it works ok if i go out and expose the phone to direct sunlight it will start showing invisible touches and phone become unusable . I have relock it 10 to 12 times to get it back to working . For a while i thought it is nougat update problem and revert back it to marshmellow but problem is still there . This is my first smart phone so pretty frusterated on this motorola hardware issue . Please atleast try to understand customer problem and reply with solutions .  

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3 Posts

03-10-2017

United States of America

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Re: moto g4 plus charging issue

2017-03-10, 18:15 PM

You know, If a company does not have a soultion, and has a known problem that envolves a large group of unhappy people, people that feel ripped off or lost because they have a device they can not use that they paid for.  It might be time for a class action law suit.  Yes I know that we as customers may only get a part of are money back, but Motorola could easily go bankrupt by it.  First they will lose the suit, second the bad press will kill their buesness every where.  

 

I guess the logic here is if you have a proceedure to "fix" the ghost charging issue, give us customers the proceedure.  We can test it out a lot faster than taking a device to a service center can.  If you do not have a fix, admit it and recall all the devices that have the issue, regardless of waranty status.

 

Fail to do those and face a class action law suit.

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