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8 Posts

09-02-2016

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unable to update moto g4 plus to version NPJS25.93-14-10

2018-01-24, 18:05 PM

Hi,

 

I am not able to update my phone to lastest security patch version NPJS25.93-14-10 for quite some time. I have tried doing the full reset of phone still I am not able to do the same.I am getting error while installing the update. I have attached the screenshot of the error. Please help 

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3948 Posts

12-01-2016

PH

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Re: unable to update moto g4 plus to version NPJS25.93-14-10

2018-01-25, 21:37 PM

Hi Shubhamr14,

 

Sorry to know that your having issues in updating to the security patch, let me try to assist you. Just to check, is your phone rooted? Are you using stock ROMs?

 

Would you please update your profile with the serial/IMEI/MEID number of your phone? This will help us investigate. Make sure that your Motorola Privacy is enabled.>Update your profile here

Regards,
Daisy
Moto Support

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8 Posts

09-02-2016

IN

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Re: unable to update moto g4 plus to version NPJS25.93-14-10

2018-01-26, 4:55 AM

Hi 

As mentioned I have updated my profile. No, my phone is not rooted and I am using stock ROM.

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3948 Posts

12-01-2016

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Re: unable to update moto g4 plus to version NPJS25.93-14-10

2018-01-26, 22:35 PM

wrote:

Hi 

As mentioned I have updated my profile. No, my phone is not rooted and I am using stock ROM.


Thanks for updating. We're looking into it and get back to you once there an update.

 


Regards,
Daisy
Moto Support

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8 Posts

09-02-2016

IN

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Re: unable to update moto g4 plus to version NPJS25.93-14-10

2018-02-08, 11:24 AM

Any update ?

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3948 Posts

12-01-2016

PH

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Re: unable to update moto g4 plus to version NPJS25.93-14-10

2018-02-09, 16:02 PM

wrote:

Any update ?


We had checked it and there should no reason why it won't update. We suggest to send it for repair. Here's link.

 


Regards,
Daisy
Moto Support

 

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