cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
muthubes
Fanfold Paper
Posts: 13
Registered: ‎12-19-2016
Location: IN
Views: 816
Message 1 of 20

After Noughat update videos are playing with stuck ups

 
Muthu S
RevLauren
Bit Torrent
Posts: 1,471
Registered: ‎08-11-2013
Location: US
Views: 802
Message 2 of 20

Re: After Noughat update videos are playing with stuck ups

Could you please explain in more detail what is the issue you are having? I can't figure out exactly what you  mean.

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 758
Message 3 of 20

Re: After Noughat update videos are playing with stuck ups

Hi muthubes,

 

I need more details on the issue that you`re having on your device. Let me know.

 

 

 

Regards,
Anne
Motorola Support

 

 

muthubes
Fanfold Paper
Posts: 13
Registered: ‎12-19-2016
Location: IN
Views: 756
Message 4 of 20

Re: After Noughat update videos are playing with stuck ups

After Noughat update While playing the videos using mxplayer and vlc player the pixels are struck in few area in touch pad

 

Muthu S
Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 753
Message 5 of 20

Re: After Noughat update videos are playing with stuck ups


@muthubes wrote:

After Noughat update While playing the videos using mxplayer and vlc player the pixels are struck in few area in touch pad

 


Hi muthubes,

 

Have you tried to perform clear cache for each of the both 3rd party applications? If after the step, you still see the same issue, try to uninstall then install both applications and see if it will work.

 

 

 

Regards,
Anne
Motorola Support

muthubes
Fanfold Paper
Posts: 13
Registered: ‎12-19-2016
Location: IN
Views: 750
Message 6 of 20

Re: After Noughat update videos are playing with stuck ups

Ok

I will try and let you know 

Thanks for the support

Muthu S
Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 746
Message 7 of 20

Re: After Noughat update videos are playing with stuck ups


@muthubes wrote:

Ok

I will try and let you know 

Thanks for the support


Hi muthubes,

 

 

You`re very much welcome and you can let me know.

 

 

 

Regards,
Anne
Motorola Support

muthubes
Fanfold Paper
Posts: 13
Registered: ‎12-19-2016
Location: IN
Views: 741
Message 8 of 20

Re: After Noughat update videos are playing with stuck ups

Hi ,

Still i am getting pixel stuck up while playing the videos also cleared the cache and reinstalled apps also

 

Muthu S
Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 738
Message 9 of 20

Re: After Noughat update videos are playing with stuck ups


@muthubes wrote:

Hi ,

Still i am getting pixel stuck up while playing the videos also cleared the cache and reinstalled apps also

 


Hi muthubes,

 

Sorry for that, thanks for trying though. 

Would you please update your profile with the serial/IMEI/MEID number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here.

 


Regards,
Anne
Motorola Support

 

 

 

muthubes
Fanfold Paper
Posts: 13
Registered: ‎12-19-2016
Location: IN
Views: 710
Message 10 of 20

Re: After Noughat update videos are playing with stuck ups

i have updated the serial number and details 

Muthu S
Top Kudoed Authors