cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Lululeno
Paper Tape
Posts: 6
Registered: ‎05-01-2018
Location: GB
Views: 19,410
Message 1 of 44

Battery draining in Moto G4 plus and Moto g4

My battery has been draining really fast in my Moto G4 plus.  This is the screenshot of yesterday' battery drain (I wasn't even using it when it drained really fast).  You'll see it also crashed when I opened Whatsapp.

 

My daughter has a Moto G4 and her phone has been experiencing the same issue. 

 

I have replaced the battery on my phone but it's made no difference.  

 

Charging it on turbo charge, or on a normal charger makes no difference.

 

I've had the phone less than a year so it's very disappointing.

 

Any advice ?

 

 

Senior MotoAgent
Senior MotoAgent
Posts: 3,604
Registered: ‎03-05-2018
Location: US
Views: 19,384
Message 2 of 44

Re: Battery draining in Moto G4 plus and Moto g4

Hi Lululeno,

 

Sorry to know about that. Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Best regards,
Rich
Motorola Support

Lululeno
Paper Tape
Posts: 6
Registered: ‎05-01-2018
Location: GB
Views: 19,261
Message 3 of 44

Re: Battery draining in Moto G4 plus and Moto g4

HI, I have done that now, let me know what you can see.  Thanks

Lululeno
Paper Tape
Posts: 6
Registered: ‎05-01-2018
Location: GB
Views: 19,172
Message 4 of 44

Re: Battery draining in Moto G4 plus and Moto g4

Still draining rapidly after 50%

Senior MotoAgent
Senior MotoAgent
Posts: 3,982
Registered: ‎12-04-2017
Location: IN
Views: 19,111
Message 5 of 44

Re: Battery draining in Moto G4 plus and Moto g4


@Lululeno wrote:

Still draining rapidly after 50%


Thank you for updating your profile, please be advised that as per the checking data-- it looks like few apps are crashing such as BBC news. In this case, we would like to request you to perform wipe cache partition on your device. Please remove any application which consumes a lot of charge in the background. Once done-- please calibrate your device as Calibration occurs by applying a full charge, discharge, and charge. Battery analyzers serve as a valuable tool to calibrate a smart battery. An analyzer fully charges the battery and then applies a controlled discharge that provides the all-important capacity readings of the chemical battery. Repete this process for few days and let us know the difference?

 

We also see that the average battery time is around 12-14 hours in your case and following the above steps would certainly help your device battery performance.

 

Thanks,

-Swaraj

 

Patelsachin95
Fanfold Paper
Posts: 12
Registered: ‎05-03-2018
Location: IN
Views: 19,078
Message 6 of 44

Re: Battery draining in Moto G4 plus and Moto g4

I have Also same problem with my moto G4 plus. It got discharged from 90% to 10 % with 30 min.

I have also tried to clear cache partition,but no changes observed and also did the battery calibration as suggested in your forum no changes.

Please help

Sachin
Brick88
Paper Tape
Posts: 1
Registered: ‎05-04-2018
Location: US
Views: 18,992
Message 7 of 44

Re: Battery draining in Moto g4

Same problem - started just a few days ago. Tried clearing cache, no effect.

Lululeno
Paper Tape
Posts: 6
Registered: ‎05-01-2018
Location: GB
Views: 18,987
Message 8 of 44

Re: Battery draining in Moto G4 plus and Moto g4

Have you tried replacing the battery? When we took the old battery out, it was obvious it had deteriorated inside the battery (we even took it apart to look and one cell had gone completely white).  I think the recalibration is now going to help.  A new battery cost £9. 

Lululeno
Paper Tape
Posts: 6
Registered: ‎05-01-2018
Location: GB
Views: 18,981
Message 9 of 44

Re: Battery draining in Moto G4 plus and Moto g4

This is the last battery drain, you can see it needs calibration.  So fingers crossed this will work. 

ruales
Fanfold Paper
Posts: 4
Registered: ‎05-01-2018
Location: CA
Views: 18,975
Message 10 of 44

Re: Battery draining in Moto G4 plus and Moto g4

The same problem started happening to me a few days ago aswell.

Top Kudoed Authors