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2 Posts

10-11-2018

US

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Re: Battery draining in Moto g4

2018-10-11, 18:46 PM

Same problem here as well.  Only started in the last couple of days for me.  May have been going on longer but I rarely use the phone.  I know it's always gotten great battery life.  The phone is heating up a lot too.  Much hotter than normal.  Leads me to believe it's the system running something that is causing it as I have no apps running.

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2 Posts

04-29-2018

US

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Re: Battery draining in Moto G4 plus and Moto g4

2018-10-12, 18:03 PM

My g4 plus was great until an android update in Jan for spectre meltdown, I did factory reset and no luck. I am guessing its an android OS issue and have fingers crossed android 8 update is released, till then I am using wake lock to get through the day...

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5 Posts

10-23-2018

US

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Re: Battery draining in Moto G4 plus and Moto g4

2018-11-06, 4:06 AM
This stupid steps not helping. Never ever buy any Moto products!
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5988 Posts

12-04-2017

IN

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Re: Battery draining in Moto G4 plus and Moto g4

2018-11-06, 9:13 AM

Hi TMKW,

 

Sorry to hear you are having a battery issue. We would like to help, please update your profile with the IMEI number of your phone? Is it okay if we look into your apps to determine what is causing the issue? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

 

Regards,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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5 Posts

10-23-2018

US

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Re: Battery draining in Moto G4 plus and Moto g4

2018-11-06, 23:14 PM

I don't use any social media apps. Even when I disable WiFi, Bluetooth, cellular data, battery drain so fast. Im well aware of power consumption of my apps. This is nothing to do with those apps. As I said earlier, you guys have no freaking solution to this Moto g4 battery drain issue. 

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3 Posts

11-08-2018

US

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Re: Battery draining in Moto G4 plus and Moto g4

2018-11-08, 22:24 PM

They are available on iFixit.com.  About $35 + shipping.

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3 Posts

11-08-2018

US

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Re: Battery draining in Moto G4 plus and Moto g4

2018-11-08, 22:40 PM

I am having the same issue.  Rapid battery drain, phone getting warm.  I replaced the battery myself, wiped cache, removed many apps, and recalibrated the battery.  Still draining much faster than when the phone was new.  Can Lenovo help me?

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5 Posts

10-23-2018

US

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Re: Battery draining in Moto G4 plus and Moto g4

2018-11-10, 17:34 PM
There is nothing they can do or nothing they will do.
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5 Posts

10-23-2018

US

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Re: Battery draining in Moto G4 plus and Moto g4

2018-11-10, 17:36 PM

Utter [Removed]

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3 Posts

11-08-2018

US

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Re: Battery draining in Moto G4 plus and Moto g4

2018-11-10, 17:52 PM
I find it strange that this phone worked fine until the OS update and then it starts draining the battery. The hardware obviously didn't change, so they should be able to provide an update to the software that would fix it. As you say they perhaps don't want to do anything for an old model. In which case they should say its sundowned and you should not update to any new OS. I rather live with the old OS than update and have to toss what was once a perfectly good phone.
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