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BhosPrashant
Punch Card
Posts: 18
Registered: ‎11-23-2016
Location: IN
Views: 8,064
Message 1 of 68

Camera flash problem for moto g4 plus

Hello sir,i have camera flash problem with my mobile moto g4 plus,in night ,when i captured pic then the flash flashed on object and but camera capture pics after flash offf,it makes pics dark,what can i do,camera app already updated,pps help

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 7,843
Message 2 of 68

Re: Camera flash problem for moto g4 plus


@BhosPrashant wrote:

Hello sir,i have camera flash problem with my mobile moto g4 plus,in night ,when i captured pic then the flash flashed on object and but camera capture pics after flash offf,it makes pics dark,what can i do,camera app already updated,pps help


Hi BhosPrashant, 

 

When did the issue start? Has the phone been updated recently? Can you try to go to Settings > Apps > Camera > Storage > Clear Data. Please let us know if it helps. Thanks!

 

Regards,
Ella
Motorola Support

vishalrp
What's DOS?
Posts: 1
Registered: ‎07-01-2017
Location: IN
Views: 7,675
Message 3 of 68

Re: Camera flash problem for moto g4 plus

Hi Team,

 

Before clearing data it was not wokring fine, clearing works for now, but why it is happening can you please elaborate ?

 

Thanks,

Vishal Prajapati

Jithus
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Posts: 14
Registered: ‎08-07-2017
Location: IN
Views: 7,200
Message 4 of 68

Re: Camera flash problem for moto g4 plus

Hi Ella, 

Im having the same issue, did data clearing etc, but still having same issue. 

Can you please help? 

Moto g4 plus with n update. 

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 7,187
Message 5 of 68

Re: Camera flash problem for moto g4 plus


@Jithus wrote:

Hi Ella, 

Im having the same issue, did data clearing etc, but still having same issue. 

Can you please help? 

Moto g4 plus with n update. 


Hi Jithus, 

 

It is sad to hear that it has not helped in your case but let me help. Are you saying that this has happened after a Nougat update? If yes, I suggest performing clear cache partition. It will remove any temporary files that may be causing a problem. Hope it helps.

 

Regards,
Ella
Motorola Support

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 7,186
Message 6 of 68

Re: Camera flash problem for moto g4 plus


@vishalrp wrote:

Hi Team,

 

Before clearing data it was not wokring fine, clearing works for now, but why it is happening can you please elaborate ?

 

Thanks,

Vishal Prajapati


Hi vishalrp, 

 

Noone can truly determine what has caused the issue. It's a case to case basis. We do provide, however, some steps that can help resolve the issue. 

 

Please observe the phone for a while and feel free to reach out to our Community. Thanks!

 

- Ella

Bianca91
Blue Screen Again
Posts: 2
Registered: ‎08-15-2017
Location: BR
Views: 6,281
Message 7 of 68

Re: Camera flash problem for moto g4 plus

Olá, boa tarde equipe Motorola.

Estou tendo problema com flash traseiro do meu moto G4 Plus. A noite tirando foto com flash laranja, não é equilibrado nem branco. Poderia ajudar

Jithus
Fanfold Paper
Posts: 14
Registered: ‎08-07-2017
Location: IN
Views: 6,902
Message 8 of 68

Re: Camera flash problem for moto g4 plus

Hey Ella, 

Sorry for the late response, yes this is after nougat update, did a cache partition wipe, but still the same issue. 

I did a full reset and looks like the issue is still there. 

I have never dropped the phone or was ever water logged, no other function issues, just that the camera fails to capture good pics when the flash is on. 

 

 

Is there any step that you can advise before taking it to the service center. 

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 6,886
Message 9 of 68

Re: Camera flash problem for moto g4 plus


@Jithus wrote:

Hey Ella, 

Sorry for the late response, yes this is after nougat update, did a cache partition wipe, but still the same issue. 

I did a full reset and looks like the issue is still there. 

I have never dropped the phone or was ever water logged, no other function issues, just that the camera fails to capture good pics when the flash is on. 

 

 

Is there any step that you can advise before taking it to the service center. 


Hi Jithus

 

Nothing that I can think of as of this moment since you already had tried a reset. But was it with no restore? Can you send us a sample picture with the flash on? 

 

- Ella

Shriyansh945
Fanfold Paper
Posts: 10
Registered: ‎09-09-2017
Location: IN
Views: 6,812
Message 10 of 68

Re: Camera flash problem for moto g4 plus

I and many of my friends are having same problem.Please share any information to resolve it.I have given my phone to service center but they are also not able to find out exact problem and they are replacing camera for this issue.I hope this may resolve the problem.

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