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Ewerton_93
Paper Tape
Posts: 2
Registered: ‎11-07-2018
Location: BR
Views: 155
Message 1 of 3

Cant update my moto g4 play

Hi, im trying update my moto g4 play without succes cuz after the phone dowload the update and restart, the operation begin but fail quickly and show the error message with the green android in the black screen, after that i need reboot the phone to back normal.

Tried several times and the same thing always happen.

Moto g4play

Android version 6.0.1

version MPIS24.241-2.35-1-3

 

the bug report from phone

https://drive.google.com/open?id=1SCbUW-j7kD1QhVz5MPAiwMKG4bgVdH9O

 

2.jpg5f8235e4-d68b-452f-9de5-dd1f604abcaf.jpg

Senior MotoAgent
Senior MotoAgent
Posts: 3,752
Registered: ‎12-04-2017
Location: IN
Views: 87
Message 2 of 3

Re: Cant update my moto g4 play

Hi Ewerton_93,

 

Thank you for writing to us, this is odd— try removing your SIM card and update via wifi. Make sure your device has enough charge and space before proceeding. Let us know if this helps.


Regards,

Swaraj

Moto Support

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Ewerton_93
Paper Tape
Posts: 2
Registered: ‎11-07-2018
Location: BR
Views: 74
Message 3 of 3

Re: Cant update my moto g4 play

Still dont work, he download again the update (101,2 mb), start install and fail again, no changes from last attempts

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