11-07-2018 04:19 AM
Hi, im trying update my moto g4 play without succes cuz after the phone dowload the update and restart, the operation begin but fail quickly and show the error message with the green android in the black screen, after that i need reboot the phone to back normal.
Tried several times and the same thing always happen.
Android version 6.0.1
the bug report from phone
11-09-2018 06:17 AM
Thank you for writing to us, this is odd— try removing your SIM card and update via wifi. Make sure your device has enough charge and space before proceeding. Let us know if this helps.
11-19-2018 02:42 AM - edited 12-17-2018 10:51 PM
Still dont work, he download again the update (101,2 mb), start install and fail again, no changes from last attempts
Welcome to Forums,
Request you to check these below checkpoints & let us know.
1. Tap on Settings>>Apps>>3 vertical dots>>Show System>> (Scroll down to) Download Manager>>Storage>>Clear data.
2. Tap on Settings>>Apps>>3 vertical dots>>Show System>> (Scroll down to) Motorola Update Services>>Storage>>Clear data.
And reboot the device.
Thanks & Regards