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Ewerton_93
Paper Tape
Posts: 3
Registered: ‎11-07-2018
Location: BR
Views: 619
Message 1 of 5

Cant update my moto g4 play

Hi, im trying update my moto g4 play without succes cuz after the phone dowload the update and restart, the operation begin but fail quickly and show the error message with the green android in the black screen, after that i need reboot the phone to back normal.

Tried several times and the same thing always happen.

Moto g4play

Android version 6.0.1

version MPIS24.241-2.35-1-3

 

the bug report from phone

https://drive.google.com/open?id=1SCbUW-j7kD1QhVz5MPAiwMKG4bgVdH9O

 

2.jpg5f8235e4-d68b-452f-9de5-dd1f604abcaf.jpg

Senior MotoAgent
Senior MotoAgent
Posts: 5,941
Registered: ‎12-04-2017
Location: IN
Views: 551
Message 2 of 5

Re: Cant update my moto g4 play

Hi Ewerton_93,

 

Thank you for writing to us, this is odd— try removing your SIM card and update via wifi. Make sure your device has enough charge and space before proceeding. Let us know if this helps.


Regards,

Swaraj

Moto Support

Ewerton_93
Paper Tape
Posts: 3
Registered: ‎11-07-2018
Location: BR
Views: 538
Message 3 of 5

Re: Cant update my moto g4 play

Still dont work, he download again the update (101,2 mb), start install and fail again, no changes from last attempts

Senior MotoAgent
Senior MotoAgent
Posts: 1,034
Registered: ‎10-08-2015
Location: IN
Views: 454
Message 4 of 5

Re: Cant update my moto g4 play


@Ewerton_93 wrote:

Still dont work, he download again the update (101,2 mb), start install and fail again, no changes from last attempts


Hi Ewerton_93,

 

Welcome to Forums,

 

Request you to check these below checkpoints & let us know.

 

1. Tap on Settings>>Apps>>3 vertical dots>>Show System>> (Scroll down to) Download Manager>>Storage>>Clear data.

 

2. Tap on Settings>>Apps>>3 vertical dots>>Show System>> (Scroll down to) Motorola Update Services>>Storage>>Clear data.

 

And reboot the device.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

 

Ewerton_93
Paper Tape
Posts: 3
Registered: ‎11-07-2018
Location: BR
Views: 346
Message 5 of 5

Re: Cant update my moto g4 play

Still don't work, and i can't wipe to 0 the data on Motorola update services like in the dowload Menager.

 

.Screenshot_20181217-131933.png

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