12-21-2017 10:56 AM
Then I suggest you contact Customer Support for repair/replacement.
If you decide to do that, back up your data, do a factory data reset, and take a picture of the phone before you pack it up.
Let us know what you decide.
12-21-2017 11:04 AM
12-24-2017 01:03 PM
Mine isn't under warranty. I've tried several cables and tried connecting it to my other family members' computers with no luck so I guess it's a problem with the phone rather than the cord or computer. I'm not sure why the phone port would be damaged since the phone has barely been used but I guess I'll have to take it to have someone look at it...
12-24-2017 01:13 PM
The steps didn't help. The device was bought new and unlocked and I've had it for a little while but without using it until now. I did set it up.
I think I properly updated my profile now. Thanks.
12-26-2017 08:48 AM
Could you please connect to your computer and pull the notification bar and take a screenshot and share with.