Computer won't recognize moto g4 plus. Help?

[crystallet]

Is the phone still under warranty?

[LeatherBikerG]

yes

[crystallet]

Then I suggest you contact Customer Support for repair/replacement.

If you decide to do that, back up your data, do a factory data reset, and take a picture of the phone before you pack it up.

Let us know what you decide.

[LeatherBikerG]

Before I go to all that trouble, especially after spending a good 10 hours putting the phone in service by hand-entering all the information from my previous phone, I wonder if there is some software or app missing from my phone that I could download which would correct this issue.

[crystallet]

If there was, I would have suggested it.  

[ae198]

Mine isn't under warranty. I've tried several cables and tried connecting it to my other family members' computers with no luck so I guess it's a problem with the phone rather than the cord or computer. I'm not sure why the phone port would be damaged since the phone has barely been used but I guess I'll have to take it to have someone look at it...

[ae198]

The steps didn't help. The device was bought new and unlocked and I've had it for a little while but without using it until now. I did set it up. 

I think I properly updated my profile now. Thanks. 

[Agent_Swaraj]

Hi, ae198. 

Could you please connect to your computer and pull the notification bar and take a screenshot and share with. 

Thanks,

Swaraj

-Motorola Support

[ae198]

Here

[LeatherBikerG]

that's also what my screen looks like. no option to USB charge or upload/download over USB.