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Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 847
Message 11 of 24

Re: Computer won't recognize moto g4 plus. Help?

Is the phone still under warranty?

 

LeatherBikerG
Paper Tape
Posts: 10
Registered: ‎12-20-2017
Location: US
Views: 845
Message 12 of 24

Re: Computer won't recognize moto g4 plus. Help?

yes
Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 844
Message 13 of 24

Re: Computer won't recognize moto g4 plus. Help?

Then I suggest you contact Customer Support for repair/replacement.

 

If you decide to do that, back up your data, do a factory data reset, and take a picture of the phone before you pack it up.

 

Let us know what you decide.

LeatherBikerG
Paper Tape
Posts: 10
Registered: ‎12-20-2017
Location: US
Views: 842
Message 14 of 24

Re: Computer won't recognize moto g4 plus. Help?

Before I go to all that trouble, especially after spending a good 10 hours putting the phone in service by hand-entering all the information from my previous phone, I wonder if there is some software or app missing from my phone that I could download which would correct this issue.
Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 837
Message 15 of 24

Re: Computer won't recognize moto g4 plus. Help?

If there was, I would have suggested it.  

ae198
Paper Tape
Posts: 5
Registered: ‎12-19-2017
Location: US
Views: 811
Message 16 of 24

Re: Computer won't recognize moto g4 plus. Help?

Mine isn't under warranty. I've tried several cables and tried connecting it to my other family members' computers with no luck so I guess it's a problem with the phone rather than the cord or computer. I'm not sure why the phone port would be damaged since the phone has barely been used but I guess I'll have to take it to have someone look at it...

ae198
Paper Tape
Posts: 5
Registered: ‎12-19-2017
Location: US
Views: 811
Message 17 of 24

Re: Computer won't recognize moto g4 plus. Help?

The steps didn't help. The device was bought new and unlocked and I've had it for a little while but without using it until now. I did set it up. 

I think I properly updated my profile now. Thanks. 

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Senior MotoAgent
Senior MotoAgent
Posts: 5,932
Registered: ‎12-04-2017
Location: IN
Views: 780
Message 18 of 24

Re: Computer won't recognize moto g4 plus. Help?

Hi, ae198

 

Could you please connect to your computer and pull the notification bar and take a screenshot and share with. 

 

Thanks,

Swaraj

-Motorola Support

ae198
Paper Tape
Posts: 5
Registered: ‎12-19-2017
Location: US
Views: 755
Message 19 of 24

Re: Computer won't recognize moto g4 plus. Help?

Here

LeatherBikerG
Paper Tape
Posts: 10
Registered: ‎12-20-2017
Location: US
Views: 751
Message 20 of 24

Re: Computer won't recognize moto g4 plus. Help?

that's also what my screen looks like. no option to USB charge or upload/download over USB.
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