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Kanishkt02
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Posts: 81
Registered: ‎12-16-2016
Location: IN
Views: 19,859
Message 1 of 171

Downloading from play store after nougat update.

I'm not able to download any app using mobile data while roaming. Please release a update to fix this on my Moto G4 plus. Thanks.

Moto Sr Moderator
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Message 2 of 171

Re: Downloading from play store after nougat update.


@Kanishkt02 wrote:

I'm not able to download any app using mobile data while roaming. Please release a update to fix this on my Moto G4 plus. Thanks.


Why do you think an update is required? Maybe it is a carrier restriction? 


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echo_92
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Message 3 of 171

Re: Downloading from play store after nougat update.

Hi, Looks like a common issue with Nougat, that Google Play downloads don't run whilst roaming. As I understand it it's either a feature in N to stop people using up their roaming data allowance (as discussed here http://forum.xda-developers.com/nexus-6p/help/nougat-play-store-data-roaming-t3449007) or a bug. So far, I've not seen any workarounds or fixes besides connecting to Wi-Fi whilst attempting to download.

Moto Sr Moderator
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Message 4 of 171

Re: Downloading from play store after nougat update.


@echo_92 wrote:

Hi, Looks like a common issue with Nougat, that Google Play downloads don't run whilst roaming. As I understand it it's either a feature in N to stop people using up their roaming data allowance (as discussed here http://forum.xda-developers.com/nexus-6p/help/nougat-play-store-data-roaming-t3449007) or a bug. So far, I've not seen any workarounds or fixes besides connecting to Wi-Fi whilst attempting to download.


Thanks for reporting that. Always something new. 

 

One wonders why people are always so impatient to get the latest os when it always has hidden surprises. 


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Kanishkt02
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Posts: 81
Registered: ‎12-16-2016
Location: IN
Views: 19,277
Message 5 of 171

Re: Downloading from play store after nougat update.

It gets downloaded when connected to WiFi but India we usually use more mobile data then WiFi so please help!

Moto Sr Moderator
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Message 6 of 171

Re: Downloading from play store after nougat update.


@Kanishkt02 wrote:

It gets downloaded when connected to WiFi but India we usually use more mobile data then WiFi so please help!


If you read the post above, you will see it is an android bug, not a motorola bug. Google has to fix it, or you have to wait until you are not roaming to download. 


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Kanishkt02
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Location: IN
Views: 19,270
Message 7 of 171

Re: Downloading from play store after nougat update.

Can you tell how to contact Google for reporting bug. 

 

Regards 

Kanishk.

Moto Sr Moderator
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Message 8 of 171

Re: Downloading from play store after nougat update.


@Kanishkt02 wrote:

Can you tell how to contact Google for reporting bug. 

 

Regards 

Kanishk.


https://source.android.com/source/report-bugs.html


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echo_92
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Message 9 of 171

Re: Downloading from play store after nougat update.

Probably Google Play support (here's the Indian page, I think) https://support.google.com/googleplay/?hl=en-IN#topic=3364672&contact=1 is another option - contact details on the right hand side.

 

EDIT - there's already one issue on the Android tracker at least about this problem: https://code.google.com/p/android/issues/detail?id=225839

As Alpha has mentioned, this is an Android Nougat bug that is affecting Nougat to 7.1.1 on even Nexus devices (have a look at https://productforums.google.com/forum/#!topic/nexus/21wGieItCik), so it's unlikely to be Motorola's implementation.

Kanishkt02
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Posts: 81
Registered: ‎12-16-2016
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Message 10 of 171

Re: Downloading from play store after nougat update.


@echo_92 wrote:

Probably Google Play support (here's the Indian page, I think) https://support.google.com/googleplay/?hl=en-IN#topic=3364672&contact=1 is another option - contact details on the right hand side.

 

EDIT - there's already one issue on the Android tracker at least about this problem: https://code.google.com/p/android/issues/detail?id=225839

As Alpha has mentioned, this is an Android Nougat bug that is affecting Nougat to 7.1.1 on even Nexus devices (have a look at https://productforums.google.com/forum/#!topic/nexus/21wGieItCik), so it's unlikely to be Motorola's implementation.


No solution found on site given by you hope someone from Google would fix it soon. Thanks

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