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Neha_P
Paper Tape
Posts: 2
Registered: ‎10-04-2016
Location: IN
Views: 9,675
Message 1 of 8

Fingerprint Scanner option goes missing in Moto g4 plus.

Hi,

 

The fingerprint scanner was working all good in my moto g4 plus, but suddenly the scanner stopped working, i checked for the option under Settings>Security, but the Fingerprint option went missing.

 

Fingerprint scanner stops working sometimes is understandable, but how can the option go missing????

 

I have also reboot my cell many a times, but nothing has worked.

 

Help!

basushaunak
SCSI Port
Posts: 82
Registered: ‎06-23-2016
Location: IN
Views: 9,247
Message 2 of 8

Re: Fingerprint Scanner option goes missing in Moto g4 plus.


@Neha_P wrote:

Hi,

 

The fingerprint scanner was working all good in my moto g4 plus, but suddenly the scanner stopped working, i checked for the option under Settings>Security, but the Fingerprint option went missing.

 

Fingerprint scanner stops working sometimes is understandable, but how can the option go missing????

 

I have also reboot my cell many a times, but nothing has worked.

 

Help!


Seems like a software issue - please try factory reset.

Moto X4 (India) 6 / 64 GB Edition
Neha_P
Paper Tape
Posts: 2
Registered: ‎10-04-2016
Location: IN
Views: 9,196
Message 3 of 8

Re: Fingerprint Scanner option goes missing in Moto g4 plus.

Tried.. But no use, dint work! 

Hoshang
WWAN
Posts: 1,051
Registered: ‎04-18-2015
Location: IN
Views: 9,176
Message 4 of 8

Re: Fingerprint Scanner option goes missing in Moto g4 plus.


@Neha_P wrote:

Hi,

 

The fingerprint scanner was working all good in my moto g4 plus, but suddenly the scanner stopped working, i checked for the option under Settings>Security, but the Fingerprint option went missing.

 

Fingerprint scanner stops working sometimes is understandable, but how can the option go missing????

 

I have also reboot my cell many a times, but nothing has worked.

 

Help!


Visit Service Center for better support. Needs firmware flashing. As far as we all know, U tried factory Reset still issue not solved so Service Center will help u.
Hoshang
Nxt2life
What's DOS?
Posts: 1
Registered: ‎12-23-2016
Location: IN
Views: 8,825
Message 5 of 8

Re: Fingerprint Scanner option goes missing in Moto g4 plus.

I have this same issue

Cragon
What's DOS?
Posts: 1
Registered: ‎09-15-2017
Location: NP
Views: 6,295
Message 6 of 8

Re: Fingerprint Scanner option goes missing in Moto g4 plus.

I think its a hardware issue. I had a same problem few months back and few days ago fingerprint started working out of no where. I didnot repair or anything but it worked suddenly. Now again its gone missing. I think there must be something wrong with the harware attachment.

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 6,032
Message 7 of 8

Re: Fingerprint Scanner option goes missing in Moto g4 plus.


@Neha_P wrote:

Hi,

 

The fingerprint scanner was working all good in my moto g4 plus, but suddenly the scanner stopped working, i checked for the option under Settings>Security, but the Fingerprint option went missing.

 

Fingerprint scanner stops working sometimes is understandable, but how can the option go missing????

 

I have also reboot my cell many a times, but nothing has worked.

 

Help!


Hi Neha_P,

 

If you have already done a factory data reset and tested the phone before restoring or installing any third-party apps, but the issue persists, repair is your next option. Please contact our local service center for further assistance. Here's the link to locate the one nearest you: http://motorola-mobility-en-in.custhelp.com/app/mcp/trackrepair2

 

Regards,

JM

Motorola Support

Nirav8841
Blue Screen Again
Posts: 1
Registered: ‎08-27-2019
Location: IN
Views: 183
Message 8 of 8

Re: Fingerprint Scanner option goes missing in Moto g4 plus.

Even i am having same problem with my Moto g4 plus,i have tried wipe cache partition and also safe mode, still not resolved, I would like to ask,why does it happens automatically? Please resolve

 

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