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Mamtha_Agarwal
What's DOS?
Posts: 1
Registered: ‎01-04-2017
Location: IN
Views: 337
Message 1 of 4

Front Camera getting struck in Moto G4 plus

When I am using front Camera, sometimes it is getting struck. Not able to take next pic or do anything. The only option is to close the camera app and use it again. Is it a software issue or anything else. It's a new phone. Please provide your suggestions.

Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 275
Message 2 of 4

Re: Front Camera getting struck in Moto G4 plus


@Mamtha_Agarwal wrote:

When I am using front Camera, sometimes it is getting struck. Not able to take next pic or do anything. The only option is to close the camera app and use it again. Is it a software issue or anything else. It's a new phone. Please provide your suggestions.


Hi Mamtha_Agarwal,


Have you tried to reboot your phone? Are you using the stock camera app? Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support

deevan
Paper Tape
Posts: 2
Registered: ‎12-22-2016
Location: IN
Views: 212
Message 3 of 4

Re: Front Camera getting struck in Moto G4 plus

After the december security update ,i am still getting the  problem regarding front camera , every time I have to close after taking one selfie

Prince94
Paper Tape
Posts: 1
Registered: ‎07-03-2016
Location: IN
Views: 168
Message 4 of 4

Re: Front Camera getting struck in Moto G4 plus

Hi,
After the nougate update I have also the same problem for the stock camera app. Security patch also updated but the issue still persists. Please help.
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