09-15-2019 04:35 PM
I have a Moto G4 Play. When I turn the screen off, it won't stay off.
Every time it brushes my leg, or I look at it funny, the screen turns back on - not completely, just enough to allow me to hit the lock screen - but that's enough that it's continually trying to dial emergency numbers without my asking, just from hitting my leg, and it messes with the audio whenever I'm listening to anything.
I presume this is part of some fancy feature that is supposed to make it quicker for me to turn back on. But I don't want that.
Does anyone know how to turn that feature off? To make it so, when I hit the power button, the screen turns off, and stays off, until I hit the power button again?
Thanks in advance - Nathan
09-16-2019 02:33 AM
Thank you for reporting, could you post us a small video showing what you see? We would like to take a look? This will help us better understand and assist you accordingly.
09-18-2019 08:40 PM
I'm not sure how to do that - I can't take a picture of the phone with itself, and I don't have another camera.
But it's pretty simple. I hit the power button to turn off the screen. I put the phone down. I pick it up again, careful not to touch any buttons - the screen turns on, presenting me with the lock screen, waiting for me to put in my pattern, and allowing me to make emergency calls.