09-07-2018 06:35 AM
I have performed proximity sensor test and got exactly same results as @praveen02s. It's working just fine.
Nothing is blocking the proximity sensor like tempered glass or case. In the help application while doing proximity sensor test, it is working fine. But when I call someone again the screen turns off and it won't turn on again untill someone disconnects the call.
09-11-2018 09:08 PM
Dear Motorola technicians/developers,
We know you are so busy in your works. And we also know you will try as much as possible to give the best support to the customers. But please, from so many days this problem is bothering Moto g4 play users. I can see thousands of peolpe are waiting for the solution regarding this issue. Please give us permanent solution as soon as you can. This thing is irritating so much and it is testing the patience of user.
Hoping the earliest solution from the team.
11-20-2018 05:45 AM
It's a long time since my previous message at this thread.
But are you sure the error is caused by the proximity sensor?
Today was my 1st visit to this forum in a long time. Then i saw someone else with exactly the same problem as i had with the previous model.
Look at my post! Today I started up the old G4 for the 1st time in months. Then I went to Apss and the settings for Phone.
Disable Show Silently option if it is enabled.
I disabled this and issue was fixed for me. And notice that this was caused by updating Android. In two different models! This is something Lenovo should be aware of! Same problem occur when Android is uptdated. For both G4 half a year ago - and now also for G5!
12-07-2018 04:50 AM
Friends, I had this same issue as you all after updating to 7.1.1 and I fixed it using this app: https://play.google.com/store/apps/details?id=com.mobiledirection.proximitysensorreset&hl=en&rdid=co... .
Hope it works for you!
02-02-2019 06:13 PM
I also have tnis problem. The phone id about 18 mths old and it started to do the ghosting and randomly dial my contacts and type messages. I sent it for repair and whem i got it back about a month ago the screen turned black and unresponsive whenever i called a number and if you were requested to use your keypad you couldn't open the screen as it was frozen. Contacted Motorola again and tbey said send back for repair, which i did.
Just recieved the phone back and the issue is still there even though they said it was fixed. This is beyond a joke, if you can't fix it replace it as it is an obvious well known fault, and sending it back for a third time would be ridiculous . My proximity sensor doesn't seem to work. I have tried safe mode and it seems to work ok and no there are not any apps on this phone that were not on it previously when it worked correctly.