04-23-2018 04:55 PM
OK..i have the same problem I get the message"The device has either stopped working or has been disconnected".
Phone is in "transfer file mode" I tried creating a new folder...same message. reboot phone and PC, no help.
new cable, different port. Can transfer on other phones without a problem. This is acting like it is out of space, but there is plenty(16.1/29.5).
I really like this phone..and dont want to change at this time.
01-01-2019 08:55 PM
Does anyone know where new videos get imported once you connect your computer to your Moto G4 Plus phone? I can't find my videos that were recently imported to my laptop. Where do I check for this? Thanks!
01-02-2019 02:19 PM
Their is a old saying you get what you pay fore. Lenovo inferior designed products make that a true statement.
Lenovo products are on the low end of the cost scale . When you purchase one of their lower cost products all their malfunctioning gliches come with their products.
I own 2 of their products : A unstable lock-up Moto G4 phone & a dual processor windows 10 desk top which also locks-up & pressing CTRL-ALT- DElETE won't take me to task manager or clear the computer.
As to answering your question :
I am assuming you have a USB chord connected between your phone and USB port on your computer
1] go to settings
2]click on Developer options
3]click USB debugging on
4] scrowl down to Select USB Configuration
5]click on MTP [Media Transfer Protocal
6] Go to your computer ,click on desk top computer Icon , check to see if your computer shows your phone connected as a external drive
7.start transfering data
Also while transfering data to & from my phone , the transfer will stop , Another Moto glich , USB configuration will chang on it's own. click back origional transfer choice,