09-06-2019 11:53 AM
I have a JBL t450 headphone which was working fine with Moto G4 Plus. But now suddenly it's not working anymore. Even if the headphones are connected it plays sound from the speaker. I tried this from the safe mode and the results are same. My headphones work fine with other phones and laptops. The headphones only work if i partially connect it through the audio jack. Also other headphones work fine on phone. What's wrong with it?
09-09-2019 08:23 AM
This one's an odd one. Can you please test this via Moto Help app > Diagnosis > Hardware Test > Audio Connection? Let me know if the icon changes as you plug in and out the headphone. Thanks.
09-10-2019 10:17 AM
Hmm. It looks like it's the audio jack which is not fitting perfectly with the port since other headset works, that could be a possible reason.