cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Shreyam1
Blue Screen Again
Posts: 2
Registered: ‎09-06-2019
Location: IN
Views: 371
Message 1 of 4

JBL headphones not working with Moto G4 Plus

I have a JBL t450 headphone which was working fine with Moto G4 Plus. But now suddenly it's not working anymore. Even if the headphones are connected it plays sound from the speaker. I tried this from the safe mode and the results are same. My headphones work fine with other phones and laptops. The headphones only work if i partially connect it through the audio jack. Also other headphones work fine on phone. What's wrong with it?

Kindly advise.

Senior MotoAgent
Senior MotoAgent
Posts: 7,196
Registered: ‎03-05-2018
Location: US
Views: 314
Message 2 of 4

Re: JBL headphones not working with Moto G4 Plus

Hi Shreyam1,

 

This one's an odd one. Can you please test this via Moto Help app > Diagnosis > Hardware Test > Audio Connection? Let me know if the icon changes as you plug in and out the headphone. Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Shreyam1
Blue Screen Again
Posts: 2
Registered: ‎09-06-2019
Location: IN
Views: 310
Message 3 of 4

Re: JBL headphones not working with Moto G4 Plus

Hi Rich,

I tried the audio connection test. When I partially plug my headphone, a tick appears. That tick disappears once i insert it completely.

Senior MotoAgent
Senior MotoAgent
Posts: 7,196
Registered: ‎03-05-2018
Location: US
Views: 284
Message 4 of 4

Re: JBL headphones not working with Moto G4 Plus

Hi Shreyam1,

 

Hmm. It looks like it's the audio jack which is not fitting perfectly with the port since other headset works, that could be a possible reason. 

 

Best regards,
Rich
Motorola-Lenovo Support



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Top Kudoed Authors