09-21-2017 07:36 AM
I visited other state (Tamilnadu) and after returing to base location all of a sudden Volte symbol disappeared.
I filed complaint in Jio customer care but no use of it. However went to motoroal service center to get it fixed.
Now again same issue faced after visiting other state. This time i tried your suggestion. Now I'm getting the Volte sybmol.
Thanks a lot!! this idea saved my money and time.
02-05-2018 10:59 PM
I also faced the same problem for last 10 days and i finally figured out the solution (technical). Its actually the jio apn settings which are not getting configured automatically in the motorola handset (atleast in my motorola Z2 play set).
So i manually entered the apn settings and it worked.
Here are the steps to follow-
1) Open cellular network or mobile network in your settings.
2) In cellular network or mobile network settings of jio, open access point names (apn) settings and then click on (+) plus sign symbol on the top (this is actually to create a new apn) and then in name and APN option type- jionet ans then save the settings.
3) Here you go, your handset is configured with jio 4g , you will get a pop-up window which ask to update setttings just click ok on it. And your handset will now auromatically configured the settings.
Hope it helps you.
02-18-2018 10:33 PM
I am not able to make and receive calls from My JIO SIM which is being used in Moto X Play. (I am getting Call Failed. Try another method) message whenever trying to make a call. Not able to send or receive SMS although internet is working fine. Earlier phone was working fine but experiencing it from last 1 week.
03-02-2018 10:01 PM
I am also facing similar issue since november security update. I tried resetting the phone and clearing the cache. But th issue is not solving. The same jio sim is working on moto g5 plus and moto g5s plus phones. Please look into the issue.
03-07-2018 07:50 PM
I am facing same problem in my mobile, and wipe data in recovery mode is not working, that android robot came but nothing was happend while holding power button and pressing power button, it just rrstart again no wipe data command permormed.