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JSKumar
Paper Tape
Posts: 6
Registered: ‎03-02-2017
Location: IN
Views: 47,312
Message 1 of 34

Jio 4g not working in moto g4plus

After feb25 i have stucked with Jio 4g calls. Now only working internet.

 

If I make calls means, I'll shows "call failed.try another method".

 

 

I have tried with following ways.,

cache clear.

Safe mode.

Reset App preferences.

 

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 46,575
Message 2 of 34

Re: Jio 4g not working in moto g4plus


@JSKumar wrote:

After feb25 i have stucked with Jio 4g calls. Now only working internet.

 

If I make calls means, I'll shows "call failed.try another method".

 

 

I have tried with following ways.,

cache clear.

Safe mode.

Reset App preferences.

 


Hi JSKumar,

 

Go to Settings> More> Cellular networks> APN(Access Point Names)> Tap 3 dots> Reset to default. Then test. Let me know if it will work.

 

 

Regards,
Anne
Motorola Support

 

 

 

 

JSKumar
Paper Tape
Posts: 6
Registered: ‎03-02-2017
Location: IN
Views: 46,564
Message 3 of 34

Re: Jio 4g not working in moto g4plus

Not working while setting default APN

JSKumar
Paper Tape
Posts: 6
Registered: ‎03-02-2017
Location: IN
Views: 46,552
Message 4 of 34

Re: Jio 4g not working in moto g4plus


@Moto_Anne wrote:

@JSKumar wrote:

After feb25 i have stucked with Jio 4g calls. Now only working internet.

 

If I make calls means, I'll shows "call failed.try another method".

 

 

I have tried with following ways.,

cache clear.

Safe mode.

Reset App preferences.

 


Hi JSKumar,

 

Go to Settings> More> Cellular networks> APN(Access Point Names)> Tap 3 dots> Reset to default. Then test. Let me know if it will work.

 

 

Regards,
Anne
Motorola Support

 

 

 

 


Not working while setting default APN

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 46,545
Message 5 of 34

Re: Jio 4g not working in moto g4plus


@JSKumar wrote:

@Moto_Anne wrote:

@JSKumar wrote:

After feb25 i have stucked with Jio 4g calls. Now only working internet.

 

If I make calls means, I'll shows "call failed.try another method".

 

 

I have tried with following ways.,

cache clear.

Safe mode.

Reset App preferences.

 


Hi JSKumar,

 

Go to Settings> More> Cellular networks> APN(Access Point Names)> Tap 3 dots> Reset to default. Then test. Let me know if it will work.

 

 

Regards,
Anne
Motorola Support

 

 

 

 


Not working while setting default APN


Hi JSKumar,

 

Check your preferred network. 4G should be selected. You can also reboot your device. Then check if sim card is inserted properly.

 

Thanks

 

 

Regards,
Anne
Motorola Support

JSKumar
Paper Tape
Posts: 6
Registered: ‎03-02-2017
Location: IN
Views: 46,531
Message 6 of 34

Re: Jio 4g not working in moto g4plus

Preferred network is 4g. Also enable enhanced LTE.

 

I rebooted more than 15 times in last 1 week .

 

Also my sim card is inserted property. Because my internet connection working properly without any problem.

 

Please find attached screenshot.

 

Also i tried with my friend Jio sim card. That's also not working for me. But my sim is working other device without any problem.

 

One more thing Jio customer care said "You need to update your device". But I have update version 7.0

 

Last week my friend device (motog4 plus- same model) got some update. Ie.after 7.0 . But my device didn't get any update . 

 

Pls provide solution for this issue.

JSKumar
Paper Tape
Posts: 6
Registered: ‎03-02-2017
Location: IN
Views: 46,517
Message 7 of 34

Re: Jio 4g not working in moto g4plus

I sovled problem by the method of Wipe user data via booting menu (Recovery Mode).

 

But I need to know why this problem came?

msk96918
Fanfold Paper
Posts: 3
Registered: ‎03-03-2017
Location: IN
Views: 46,495
Message 8 of 34

Re: Jio 4g not working in moto g4plus

Where I will get this wipe user data option?
snymjain
What's DOS?
Posts: 1
Registered: ‎03-03-2017
Location: IN
Views: 46,479
Message 9 of 34

Re: Jio 4g not working in moto g4plus

Hi Anne, 

 

I am also facing the same problem and your solution didn't work.

 

 

JSKumar
Paper Tape
Posts: 6
Registered: ‎03-02-2017
Location: IN
Views: 46,414
Message 10 of 34

Re: Jio 4g not working in moto g4plus

From the boot options.

 

Follow this link

 

motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/111334/p/30,6720,9686

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