Motorola Community

Moto G PhonesMoto G4 FamilyMoto G4 / Moto G4 Plus / Moto G4 Play
All Forum Topics
Options

7 Posts

05-26-2017

IN

23 Signins

171 Page Views

  • Posts: 7
  • Registered: ‎05-26-2017
  • Location: IN
  • Views: 171
  • Message 1 of 16

Moto G file manager issues

2017-05-26, 10:14 AM
Hi..
I'm using Moto G 4 plus.
When I am opening a camera recorded video from file manager, it's opening last clicked photo. And when I am opening any other WhatsApp received video,it plays last WhatsApp played video. But through Google photos application, everything working fine.Please help.
 
 
Reply
Options

1325 Posts

01-16-2017

PH

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: PH
  • Views: 37025
  • Message 2 of 16

Re: Moto G file manager issues

2017-05-29, 20:24 PM

wrote:
Hi..
I'm using Moto G 4 plus.
When I am opening a camera recorded video from file manager, it's opening last clicked photo. And when I am opening any other WhatsApp received video,it plays last WhatsApp played video. But through Google photos application, everything working fine.Please help.
 
 

Hi HP22,

 

 

See if a clear cache on the app will help. Go to Settings > Apps > File Manager > Clear cache. Hope it works though.

 

 

Regards,
Anne
Motorola Support

 

Reply
Options

1 Posts

06-01-2017

US

1 Signins

12 Page Views

  • Posts: 1
  • Registered: ‎06-01-2017
  • Location: US
  • Views: 12
  • Message 3 of 16

Re: Moto G file manager issues

2017-06-01, 0:34 AM

Having a similar problem on a Moto Z Force. Try to open a video file using file manager, but a different video plays (always the same different video).  Opening the desired video from inside the Photos app works fine.

 

Tried clearing the cache on the file manager app, but no help. Problem just started sometime over the past two weeks.

Reply
Options

1325 Posts

01-16-2017

PH

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: PH
  • Views: 37025
  • Message 4 of 16

Re: Moto G file manager issues

2017-06-01, 18:26 PM

wrote:

Having a similar problem on a Moto Z Force. Try to open a video file using file manager, but a different video plays (always the same different video).  Opening the desired video from inside the Photos app works fine.

 

Tried clearing the cache on the file manager app, but no help. Problem just started sometime over the past two weeks.


Hi Mary_ellenf,

 

Are you using a 3rd party app for file manager? 

 

 

 

-Anne

Reply
Options

7 Posts

05-26-2017

IN

23 Signins

171 Page Views

  • Posts: 7
  • Registered: ‎05-26-2017
  • Location: IN
  • Views: 171
  • Message 5 of 16

Re: Moto G file manager issues

2017-06-01, 20:32 PM
Cleared cache but no improvement. Please suggest some other way. Can we uninstall Moto file manager and install it again.
Reply
Options

1325 Posts

01-16-2017

PH

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: PH
  • Views: 37025
  • Message 6 of 16

Re: Moto G file manager issues

2017-06-01, 21:44 PM

wrote:
Cleared cache but no improvement. Please suggest some other way. Can we uninstall Moto file manager and install it again.

Hi HP22,

 

Let's try to perform clear data and see it works. Let me know then.

 

 

-Anne

 

Reply
Options

7 Posts

05-26-2017

IN

23 Signins

171 Page Views

  • Posts: 7
  • Registered: ‎05-26-2017
  • Location: IN
  • Views: 171
  • Message 7 of 16

Re: Moto G file manager issues

2017-06-02, 5:59 AM
Good morning..
Cleared data. But problem not resolved. Can you help in some other way?
Thanks
Reply
Options

1325 Posts

01-16-2017

PH

278 Signins

37025 Page Views

  • Posts: 1325
  • Registered: ‎01-16-2017
  • Location: PH
  • Views: 37025
  • Message 8 of 16

Re: Moto G file manager issues

2017-06-02, 18:00 PM

wrote:
Good morning..
Cleared data. But problem not resolved. Can you help in some other way?
Thanks

Can you share a video on how it does not work? I can ask assistance from the team. Thanks

 

 

-Anne

Reply
Options

7 Posts

05-26-2017

IN

23 Signins

171 Page Views

  • Posts: 7
  • Registered: ‎05-26-2017
  • Location: IN
  • Views: 171
  • Message 9 of 16

Re: Moto G file manager issues

2017-06-03, 4:34 AM
Thanks for the response. Please check your private messages for link of the video showing problem faced by me on file manager issue.
Thanks a ton for your concern
Reply
Options

7 Posts

05-26-2017

IN

23 Signins

171 Page Views

  • Posts: 7
  • Registered: ‎05-26-2017
  • Location: IN
  • Views: 171
  • Message 10 of 16

Re: Moto G file manager issues

2017-06-09, 3:34 AM

Hi Moto_Anne

 

Did you get the video showing the problems in file manager? Is there any solutions to that.

Regards

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete