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HP22
Fanfold Paper
Posts: 7
Registered: ‎05-25-2017
Location: IN
Views: 2,027
Message 1 of 16

Moto G file manager issues

Hi..
I'm using Moto G 4 plus.
When I am opening a camera recorded video from file manager, it's opening last clicked photo. And when I am opening any other WhatsApp received video,it plays last WhatsApp played video. But through Google photos application, everything working fine.Please help.
 
 
Senior MotoAgent
Senior MotoAgent
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Location: PH
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Message 2 of 16

Re: Moto G file manager issues


@HP22 wrote:
Hi..
I'm using Moto G 4 plus.
When I am opening a camera recorded video from file manager, it's opening last clicked photo. And when I am opening any other WhatsApp received video,it plays last WhatsApp played video. But through Google photos application, everything working fine.Please help.
 
 

Hi HP22,

 

 

See if a clear cache on the app will help. Go to Settings > Apps > File Manager > Clear cache. Hope it works though.

 

 

Regards,
Anne
Motorola Support

 

Mary_ellenf
Blue Screen Again
Posts: 1
Registered: ‎05-31-2017
Location: US
Views: 1,897
Message 3 of 16

Re: Moto G file manager issues

Having a similar problem on a Moto Z Force. Try to open a video file using file manager, but a different video plays (always the same different video).  Opening the desired video from inside the Photos app works fine.

 

Tried clearing the cache on the file manager app, but no help. Problem just started sometime over the past two weeks.

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 1,883
Message 4 of 16

Re: Moto G file manager issues


@Mary_ellenf wrote:

Having a similar problem on a Moto Z Force. Try to open a video file using file manager, but a different video plays (always the same different video).  Opening the desired video from inside the Photos app works fine.

 

Tried clearing the cache on the file manager app, but no help. Problem just started sometime over the past two weeks.


Hi Mary_ellenf,

 

Are you using a 3rd party app for file manager? 

 

 

 

-Anne

HP22
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Posts: 7
Registered: ‎05-25-2017
Location: IN
Views: 1,874
Message 5 of 16

Re: Moto G file manager issues

Cleared cache but no improvement. Please suggest some other way. Can we uninstall Moto file manager and install it again.
Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 1,871
Message 6 of 16

Re: Moto G file manager issues


@HP22 wrote:
Cleared cache but no improvement. Please suggest some other way. Can we uninstall Moto file manager and install it again.

Hi HP22,

 

Let's try to perform clear data and see it works. Let me know then.

 

 

-Anne

 

HP22
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Posts: 7
Registered: ‎05-25-2017
Location: IN
Views: 1,862
Message 7 of 16

Re: Moto G file manager issues

Good morning..
Cleared data. But problem not resolved. Can you help in some other way?
Thanks
Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 1,852
Message 8 of 16

Re: Moto G file manager issues


@HP22 wrote:
Good morning..
Cleared data. But problem not resolved. Can you help in some other way?
Thanks

Can you share a video on how it does not work? I can ask assistance from the team. Thanks

 

 

-Anne

HP22
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Registered: ‎05-25-2017
Location: IN
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Message 9 of 16

Re: Moto G file manager issues

Thanks for the response. Please check your private messages for link of the video showing problem faced by me on file manager issue.
Thanks a ton for your concern
HP22
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Posts: 7
Registered: ‎05-25-2017
Location: IN
Views: 1,809
Message 10 of 16

Re: Moto G file manager issues

Hi Moto_Anne

 

Did you get the video showing the problems in file manager? Is there any solutions to that.

Regards

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