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Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 449
Message 11 of 16

Re: Moto G file manager issues


@HP22 wrote:

Hi Moto_Anne

 

Did you get the video showing the problems in file manager? Is there any solutions to that.

Regards


Just checked my inbox and I did not receive any video from you. Can you send it to me again? 

 

Thanks

-Anne

 

 

 

 

HP22
Fanfold Paper
Posts: 7
Registered: ‎05-25-2017
Location: IN
Views: 444
Message 12 of 16

Re: Moto G file manager issues

Hi Anne..

 

PL see following video link for problem being faced by me on file manager issue

 

https://goo.gl/photos/viB8LBH5NbT1P1PHA

 

Thanks

Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,998
Registered: ‎02-11-2016
Location: US
Views: 425
Message 13 of 16

Re: Moto G file manager issues


@HP22 wrote:

Hi Anne..

 

PL see following video link for problem being faced by me on file manager issue

 

https://goo.gl/photos/viB8LBH5NbT1P1PHA

 

Thanks


I'd like to test with the same apps. What file manager are you using in the video?

 

-Tom

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
HP22
Fanfold Paper
Posts: 7
Registered: ‎05-25-2017
Location: IN
Views: 414
Message 14 of 16

Re: Moto G file manager issues

Hi Tom

 

I'm using the pre installed Moto File manager in Moto G 4 plus.

However, recently the problems being faced have been resolved automatically. You may still try to debug the problems by looking at video sent by me.

Thanks

Motorola Admin Motorola Admin
Motorola Admin
Posts: 1,998
Registered: ‎02-11-2016
Location: US
Views: 410
Message 15 of 16

Re: Moto G file manager issues


@HP22 wrote:

Hi Tom

 

I'm using the pre installed Moto File manager in Moto G 4 plus.

However, recently the problems being faced have been resolved automatically. You may still try to debug the problems by looking at video sent by me.

Thanks


Ahh ok, I just tested from the stock File Manager and it plays whatever video I tap on. So far, I"ve been unable to reproduce. Can you try resetting your app preferences to see if it helps? Setting > Apps > Menu > Reset app preferences >  Reset Apps

 

-Tom

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
Whatmore
Paper Tape
Posts: 1
Registered: ‎08-01-2017
Location: IN
Views: 249
Message 16 of 16

Re: Moto G file manager issues

File manager playing the same video always.

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