01-05-2019 02:58 PM
I have an Android Moto G4, and have recently begun experiencing issues with its Bluetooth function. Although I’m not sure when this started happening, it has been a problem for at least two months now; and has been affecting my dad’s Moto G4 as well.
Whenever I use Bluetooth speakers or headphones, they work normally for a period, and then begin to cut out as soon as my phone connects to Wi-Fi. While the song or video continues to play, it almost sounds like a digital equivalent of a hiccup, or very quick lapses in sound. If I try to ignore the issue, it slowly becomes worse.
To fix the problem, I have tried the following:
-putting my phone in and out of airplane mode
-clearing the cache and data in the Bluetooth Share app settings
-turning Bluetooth on and off
-removing and reconnecting all of my saved Bluetooth devices
-Doing a full factory reset
Although I never use my phone with more than one device at a single time, I have noticed that once this problem starts happening, switching to a different devices doesn’t solve the issue. I have also ruled out the distance between my phone and Bluetooth device, as I mainly experience this problem when they are only 1-3 feet apart.
The only solution that I have found to work so far is turning off my Wi-Fi connection altogether. Running on data does not seem to create any interference with the Bluetooth.
Please let me know if I can offer any more information about the situation. Any suggestions for possible solutions would really be appreciated!
01-08-2019 12:28 PM
This is bizaare. Have you tried to do a network settings reset? Go to Settings > System > Reset > Network settings reset. Let me know if this helps.
**Please don't ask me questions by Personal Message; questions belong in the forums.