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MissMere906
Paper Tape
Posts: 3
Registered: ‎12-28-2018
Location: US
Views: 1,261
Message 1 of 7

Moto G4. Google app keeps stopping, can't access home screen at all

This morning I kept getting the popup "google keeps stopping" I've restarted it multiple times, I'm not able to access settings so I don't know what else to do.  I tried restarting in safe mode and the screen kept blinking with the google pop up too.  

Porphyrius
Broadband 3G
Posts: 734
Registered: ‎10-16-2018
Location: GB
Views: 1,232
Message 2 of 7

Re: Moto G4. Google app keeps stopping, can't access home screen at all

Try wiping the Cache partition,

 

https://www.youtube.com/watch?v=vo7mYlurscM

 

See if that helps?

MissMere906
Paper Tape
Posts: 3
Registered: ‎12-28-2018
Location: US
Views: 1,227
Message 3 of 7

Re: Moto G4. Google app keeps stopping, can't access home screen at all

that did not work.

Porphyrius
Broadband 3G
Posts: 734
Registered: ‎10-16-2018
Location: GB
Views: 1,224
Message 4 of 7

Re: Moto G4. Google app keeps stopping, can't access home screen at all

It's not looking good if you can't access the settings in normal or Safemode.The only two options I can now think of are,

 

1;Shut the phone down for around 5 mins and restart and see if it clears and if not,

 

2:Factory Reset/Restore.

 

https://www.youtube.com/watch?v=Za6sRUCUZmA

 

If this clears it and you lose Internal phone data like pictures it's a good reason to get into a regular phone data backup regime.I backup my stuff via USB cable to my Laptop//PC as well as Google drive etc.

zrolfs
Paper Tape
Posts: 1
Registered: ‎02-23-2019
Location: US
Views: 815
Message 5 of 7

Re: Moto G4. Google app keeps stopping, can't access home screen at all

Did the factory reset work? Or, perhaps, did the issue resolve itself on its own? I am going through the same thing right now.

Cheesemonkee
What's DOS?
Posts: 1
Registered: ‎02-26-2019
Location: US
Views: 740
Message 6 of 7

Re: Moto G4. Google app keeps stopping, can't access home screen at all

Had the same issue and a factory reset solved it for the time being, will update if it stops working again. 

MissMere906
Paper Tape
Posts: 3
Registered: ‎12-28-2018
Location: US
Views: 728
Message 7 of 7

Re: Moto G4. Google app keeps stopping, can't access home screen at all

Here's what ended up working for me.  I waited until I got a notification that I needed to update an app with google play.  Once I got into google play, I was able to uninstall the google app and then reinstall it.  It has worked perfectly since then.  

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