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uthanda
Paper Tape
Posts: 1
Registered: ‎02-01-2018
Location: IN
Views: 10,063
Message 1 of 24

Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

Hi,

 

Suddenly my phone is not showing any signal,its detecting the SIM.but its not showing any signal.

 

i have tried network reset & Factory reset also.but no use.

 

i am getting below error during SIM test 

 

PHONE ICCID Compare with SIM ICCID: ERROR

 

&PHONE ICCID: PHONE_ICCID_UNKNOWN

 

 

SIM is working in other phone without any issues.

 

Please help

Senior MotoAgent
Senior MotoAgent
Posts: 4,347
Registered: ‎12-04-2017
Location: IN
Views: 9,757
Message 2 of 24

Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR


@uthanda wrote:

Hi,

 

Suddenly my phone is not showing any signal,its detecting the SIM.but its not showing any signal.

 

i have tried network reset & Factory reset also.but no use.

 

i am getting below error during SIM test 

 

PHONE ICCID Compare with SIM ICCID: ERROR

 

&PHONE ICCID: PHONE_ICCID_UNKNOWN

 

 

SIM is working in other phone without any issues.

 

Please help


We are sorry to hear about that, have you tried with different SIM/network provider? If that fails, then would suggest you go for repair.

 

-Swaraj

jfm93
Paper Tape
Posts: 2
Registered: ‎02-06-2018
Location: CO
Views: 9,704
Message 3 of 24

Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

Hi i'm getting the same error on my XT1622. It was working fine until i tried to change the network provider. I'm pretty sure the phone is not locked because i have changed providers without any problems before. I checked on the fastboot and it hasn't been rooted/modded/flashed before. I got it new and don't know why it doesn't check the ICCID numbers.

 

Please if anyone knows what i can do to fix that i'd appreciate the help. I don't necessarily want to take it to service, although it's still on warranty.

Senior MotoAgent
Senior MotoAgent
Posts: 4,347
Registered: ‎12-04-2017
Location: IN
Views: 9,690
Message 4 of 24

Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR


@jfm93 wrote:

Hi i'm getting the same error on my XT1622. It was working fine until i tried to change the network provider. I'm pretty sure the phone is not locked because i have changed providers without any problems before. I checked on the fastboot and it hasn't been rooted/modded/flashed before. I got it new and don't know why it doesn't check the ICCID numbers.

 

Please if anyone knows what i can do to fix that i'd appreciate the help. I don't necessarily want to take it to service, although it's still on warranty.


Hello, there.

 

In that case, maybe you should try again with a different network provider? Or the previous one, if those detects the ICCID- then the culprit would be your current network provider SIM.

 

-Swaraj

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jfm93
Paper Tape
Posts: 2
Registered: ‎02-06-2018
Location: CO
Views: 9,681
Message 5 of 24

Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

hi, i doubt it because:

1: Other Simcards have the same issue

2: The same Simcard works with other phones normally

3:If i try the Sim in Simslot 2 it works perfect.

 

The problem is in Simslot 1 when i insert any Simcard there it detects it, detects the provider, but doesn't connect to the network.

Senior MotoAgent
Senior MotoAgent
Posts: 4,347
Registered: ‎12-04-2017
Location: IN
Views: 9,642
Message 6 of 24

Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR


@jfm93 wrote:

hi, i doubt it because:

1: Other Simcards have the same issue

2: The same Simcard works with other phones normally

3:If i try the Sim in Simslot 2 it works perfect.

 

The problem is in Simslot 1 when i insert any Simcard there it detects it, detects the provider, but doesn't connect to the network.


Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

-Swaraj

Senior MotoAgent
Senior MotoAgent
Posts: 4,347
Registered: ‎12-04-2017
Location: IN
Views: 9,635
Message 7 of 24

Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR


@jfm93 wrote:

hi, i doubt it because:

1: Other Simcards have the same issue

2: The same Simcard works with other phones normally

3:If i try the Sim in Simslot 2 it works perfect.

 

The problem is in Simslot 1 when i insert any Simcard there it detects it, detects the provider, but doesn't connect to the network.


Thanks for trying, looks like a hardware issue to me. Looks like you may have to get in touch with Service/Repair.

 

-Swaraj

twofaces777
What's DOS?
Posts: 1
Registered: ‎04-07-2018
Location: PL
Views: 8,447
Message 8 of 24

Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

Hello

I have same problem.

I found temporary resolution which works.

 

1. Turn Off

2. Hold VOL- and push POWER button for 1sec.

3. Now on screen should be visible the Fastboot menu

4. VOL- to set blue bar on BP Tools

5. VOL+

6. Now phone will start

 

Now works fine untill next reboot. Smiley Happy 

Senior MotoAgent
Senior MotoAgent
Posts: 4,347
Registered: ‎12-04-2017
Location: IN
Views: 8,368
Message 9 of 24

Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

Hi twofaces777,

We appreciate your suggestion on this.

Thanks,
-Swaraj
riga
Punch Card
Posts: 6
Registered: ‎06-19-2014
Location: US
Views: 8,177
Message 10 of 24

Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

dear twofaces777
thank you, it works for me but as you said "until next reboot"
have you find a permanent solution?, please let me know ...
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