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02-01-2018

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Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

2018-02-01, 9:55 AM

Hi,

 

Suddenly my phone is not showing any signal,its detecting the SIM.but its not showing any signal.

 

i have tried network reset & Factory reset also.but no use.

 

i am getting below error during SIM test 

 

PHONE ICCID Compare with SIM ICCID: ERROR

 

&PHONE ICCID: PHONE_ICCID_UNKNOWN

 

 

SIM is working in other phone without any issues.

 

Please help

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5988 Posts

12-04-2017

IN

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Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

2018-02-05, 16:00 PM

wrote:

Hi,

 

Suddenly my phone is not showing any signal,its detecting the SIM.but its not showing any signal.

 

i have tried network reset & Factory reset also.but no use.

 

i am getting below error during SIM test 

 

PHONE ICCID Compare with SIM ICCID: ERROR

 

&PHONE ICCID: PHONE_ICCID_UNKNOWN

 

 

SIM is working in other phone without any issues.

 

Please help


We are sorry to hear about that, have you tried with different SIM/network provider? If that fails, then would suggest you go for repair.

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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2 Posts

02-07-2018

CO

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Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

2018-02-07, 5:50 AM

Hi i'm getting the same error on my XT1622. It was working fine until i tried to change the network provider. I'm pretty sure the phone is not locked because i have changed providers without any problems before. I checked on the fastboot and it hasn't been rooted/modded/flashed before. I got it new and don't know why it doesn't check the ICCID numbers.

 

Please if anyone knows what i can do to fix that i'd appreciate the help. I don't necessarily want to take it to service, although it's still on warranty.

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Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

2018-02-07, 12:13 PM

wrote:

Hi i'm getting the same error on my XT1622. It was working fine until i tried to change the network provider. I'm pretty sure the phone is not locked because i have changed providers without any problems before. I checked on the fastboot and it hasn't been rooted/modded/flashed before. I got it new and don't know why it doesn't check the ICCID numbers.

 

Please if anyone knows what i can do to fix that i'd appreciate the help. I don't necessarily want to take it to service, although it's still on warranty.


Hello, there.

 

In that case, maybe you should try again with a different network provider? Or the previous one, if those detects the ICCID- then the culprit would be your current network provider SIM.

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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2 Posts

02-07-2018

CO

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Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

2018-02-07, 14:13 PM

hi, i doubt it because:

1: Other Simcards have the same issue

2: The same Simcard works with other phones normally

3:If i try the Sim in Simslot 2 it works perfect.

 

The problem is in Simslot 1 when i insert any Simcard there it detects it, detects the provider, but doesn't connect to the network.

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5988 Posts

12-04-2017

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Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

2018-02-08, 12:33 PM

wrote:

hi, i doubt it because:

1: Other Simcards have the same issue

2: The same Simcard works with other phones normally

3:If i try the Sim in Simslot 2 it works perfect.

 

The problem is in Simslot 1 when i insert any Simcard there it detects it, detects the provider, but doesn't connect to the network.


Could you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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12-04-2017

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Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

2018-02-08, 16:02 PM

wrote:

hi, i doubt it because:

1: Other Simcards have the same issue

2: The same Simcard works with other phones normally

3:If i try the Sim in Simslot 2 it works perfect.

 

The problem is in Simslot 1 when i insert any Simcard there it detects it, detects the provider, but doesn't connect to the network.


Thanks for trying, looks like a hardware issue to me. Looks like you may have to get in touch with Service/Repair.

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

04-07-2018

PL

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Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

2018-04-07, 13:18 PM

Hello

I have same problem.

I found temporary resolution which works.

 

1. Turn Off

2. Hold VOL- and push POWER button for 1sec.

3. Now on screen should be visible the Fastboot menu

4. VOL- to set blue bar on BP Tools

5. VOL+

6. Now phone will start

 

Now works fine untill next reboot. :) 

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Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

2018-04-10, 8:09 AM
Hi twofaces777,

We appreciate your suggestion on this.

Thanks,
-Swaraj
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5 Posts

06-20-2014

US

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Re: Moto G4 :PHONE ICCID Compare with SIM ICCID: ERROR

2018-04-16, 1:28 AM
dear twofaces777
thank you, it works for me but as you said "until next reboot"
have you find a permanent solution?, please let me know ...
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