12-01-2018 11:05 AM
Okay, here's the deal --
Yesterday for some reason my Moto G4 Play suddenly lost all of my saved setting, contacts, etc. Pretty much everything that was not saved on the MicroSD card. I am unable to receive phone calls (incoming calls go straight to Voice Mail), and there are no notifications from anything - apps, texts, VM, --- NOTHING. The top notification bar just indicates battery level, cell strength, and BT connection. Swiping down on the notification bar only brings up one row showing Wi-Fi, cell strength, battery, alarms, flashlight, and rotate. If I open an app the Home button (little circle in the middle at the bottom) does nothing. I have to press the Back button to exit.
I looked in File Manager and see everything on my MicroSD card is still there (photos, videos, etc), but I had that set as internal memory, so the card will not be read my my PC if I take it out and use the adapter. If I connect my phone to my PC using a data transfer USB, I cannot select Use USB to Transfer Files, because the option doesn't exist.
Please help. Fast.