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Uji
Blue Screen Again
Posts: 11
Registered: ‎08-23-2017
Location: IN
Views: 838
Message 11 of 99

Re: Moto G4 Plus Audio Issues

I'm facing the same issues with audio as mentioned above. But during calls the volume is ok. The volume goes down as soon as I start playing any music from Google Play Music (be it saved or streaming). The same thing happens with YouTube and Prime Video too.
Senior MotoAgent
Senior MotoAgent
Posts: 324
Registered: ‎02-11-2019
Location: PH
Views: 823
Message 12 of 99

Re: Moto G4 Plus Audio Issues

Hi Uji,

 

Thanks for posting. I know how annoying this must be, we're here to help. Are all of your applications up to date as well? Let's try to boot your device in Safe Mode to isolate whether a third-party app is causing this. It will temporarily disable your third-party apps.

 

To Enable Safe Mode:
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
3. Touch OK when Reboot to safe mode appears.
4. The phone will reboot and Safe Mode will appear in the bottom left corner.
5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.
6. Restart the device to get out of safe mode and uninstall any recently installed applications.

 

While in this mode, try to check your saved music files or use the browser to stream videos. Let us know how it goes.

 

Regards,
May
Moto Support

Senior MotoAgent
Senior MotoAgent
Posts: 324
Registered: ‎02-11-2019
Location: PH
Views: 934
Message 13 of 99

Re: Problems After Oreo 8.1 Update


@vkchy1992 wrote:

Even resetting your device won't help. 


I appreciate you trying that, vkchy1992. Did you happen to perform a factory data reset? If yes, did you install any apps or restore your files right after resetting it? Let me know.

 

Regards,
May
Moto Support

Uji
Blue Screen Again
Posts: 11
Registered: ‎08-23-2017
Location: IN
Views: 819
Message 14 of 99

Re: Moto G4 Plus Audio Issues

Yes my apps are upto date & I tried with the safe mode too but with no result. The problem still persist in safe mode.

Senior MotoAgent
Senior MotoAgent
Posts: 324
Registered: ‎02-11-2019
Location: PH
Views: 784
Message 15 of 99

Re: Moto G4 Plus Audio Issues

Hi Uji,

 

I appreciate you trying that. Do you have any cases or any debris that might have blocked the speaker? Also, please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here

 

Regards,
May
Moto Support

vkchy1992
Punch Card
Posts: 15
Registered: ‎02-08-2017
Location: IN
Views: 870
Message 16 of 99

Re: Problems After Oreo 8.1 Update

Yes after factory reset, I had installed the apps and previous data as well.

Senior MotoAgent
Senior MotoAgent
Posts: 324
Registered: ‎02-11-2019
Location: PH
Views: 837
Message 17 of 99

Re: Problems After Oreo 8.1 Update

Hi vkchy1992,

 

Let's try to boot your phone in Safe Mode to check if a third-party app is causing this. It will temporarily disable your third-party apps while in this mode. 

 

To Enable Safe Mode:
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.
3. Touch OK when Reboot to safe mode appears.
4. The phone will reboot and Safe Mode will appear in the bottom left corner.
5. If the issue does not remain in safe mode, this indicates a third party application installed from the Play Store is causing the problem.
6. Restart the device to get out of safe mode and uninstall any recently installed applications.

 

Keep us posted on this.

 

Regards,
May
Moto Support

sv21
Fanfold Paper
Posts: 4
Registered: ‎03-01-2019
Location: IN
Views: 831
Message 18 of 99

Re: Problems After Oreo 8.1 Update

This seems to be an issue overall with the update.

Uji
Blue Screen Again
Posts: 11
Registered: ‎08-23-2017
Location: IN
Views: 749
Message 19 of 99

Re: Moto G4 Plus Audio Issues

Nothing is blocking my speaker. Profile updated successfully and settings are on. No, I don't have any problem if you look into my apps. 

Charanjeet9
Paper Tape
Posts: 4
Registered: ‎10-18-2016
Location: IN
Views: 774
Message 20 of 99

Re: Problems After Oreo 8.1 Update

Me 2...& Apps lagging probs also
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