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Charanjeet9
Paper Tape
Posts: 4
Registered: ‎10-18-2016
Location: IN
Views: 1,079
Message 21 of 99

Re: Problems After Oreo 8.1 Update

Non of use..of all this.. only next security patch will help..
vkchy1992
Punch Card
Posts: 15
Registered: ‎02-08-2017
Location: IN
Views: 1,060
Message 22 of 99

Re: Problems After Oreo 8.1 Update

Right...already waited long enough for Oreo 8.1 update... Let's see how much we will have to wait for the next update.

Rajnesh
Ctrl-Alt-Del
Posts: 9
Registered: ‎08-23-2017
Location: IN
Views: 1,035
Message 23 of 99

Moto g4 plus low sound after Oreo 8.1 update

After oreo 8.1  update all sound (ringtone, audio, video sound) become very low.

 

Please find attached bug report

try to play youtube video but sound is very low.

 

 

reference mail

Motorola Customer Care-- ***

 

Edited for privacy -- May

Senior MotoAgent
Senior MotoAgent
Posts: 324
Registered: ‎02-11-2019
Location: PH
Views: 969
Message 24 of 99

Re: Problems After Oreo 8.1 Update

Hello Uji and vkchy1992,

 

Thanks for that. Let's test your audio using the Moto help app. Kindly go to Moto help app > Hardware test > Speaker and see if the concern with the audio still persists.

 

Please keep us posted with this.

 

Regards,
May
Moto Support

anuj_98
Paper Tape
Posts: 2
Registered: ‎02-23-2019
Location: IN
Views: 974
Message 25 of 99

Re: Moto G4 Plus Audio Issues

Actually i contacted the service centre but they said there's an issue with the Mother board so i thought it must be an issue.
But now many people are facing the same issue 

Senior MotoAgent
Senior MotoAgent
Posts: 324
Registered: ‎02-11-2019
Location: PH
Views: 942
Message 26 of 99

Re: Moto g4 plus low sound after Oreo 8.1 update

Hi Rajnesh,

 

Thanks for posting. I have added your post to this thread to better assist you. Can you please try the troubleshooting steps provided here and see if it'll work? Let us know how it goes.

 

Regards,
May
Moto Support

Rajnesh
Ctrl-Alt-Del
Posts: 9
Registered: ‎08-23-2017
Location: IN
Views: 923
Message 27 of 99

Re: Moto g4 plus low sound after Oreo 8.1 update

I have already done hardware speaker test it is working fine.

I have tried with safe mode

I have done full reset

 

But nothing worked

 

Service center told they dont have oreo update.so we should wait for next system patch.

sv21
Fanfold Paper
Posts: 4
Registered: ‎03-01-2019
Location: IN
Views: 914
Message 28 of 99

Re: Moto g4 plus low sound after Oreo 8.1 update

@Motorola Support Team ...

 

I have tried all the steps mentioned but none of them are working.

 

Its very annoying to talk even in loud speaker woth some one.. because if call is in progress any notification comes i i can see volume goes down automatic and does not increase at all even if you do volume up.

 

Please help fix it asap as we are not using primary function of a phone..

Senior MotoAgent
Senior MotoAgent
Posts: 5,911
Registered: ‎03-05-2018
Location: US
Views: 870
Message 29 of 99

Re: Moto g4 plus low sound after Oreo 8.1 update

Hi Everyone,

 

Can you please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here.  Thanks.

 

Best regards,
Rich
Motorola-Lenovo Support

Rajnesh
Ctrl-Alt-Del
Posts: 9
Registered: ‎08-23-2017
Location: IN
Views: 716
Message 30 of 99

Re: Moto g4 plus low sound after Oreo 8.1 update

any update?

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