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Anil_NSW
What's DOS?
Posts: 3
Registered: ‎05-18-2019
Location: AU
Views: 585
Message 61 of 99

Re: Moto G4 Plus Audio Issues

Hi,

I also have the same problem. The speaker mode is not working though the hardware has no issues reported by the Moto Help app. The problem is where it can't detect the in-ear mode or speaker mode. It goes into in-ear mode hence the volume is getting reduced to the level of in-ear mode.

Oreo (8.1) update caused this issue, which may have a bug in the software where it detects speaker mode. How can I downgrade to Marshmallow, where the speaker mode was working perfectly.

By the way it has perfect sound when we use bluetooth/headphone/in-ear mode. When we use speaker mode it goes to the volume level of in-ear mode.

Hope it helps.

Please provide a bug fix or a way to rollback this update.

Thank you very much
Anil_NSW
What's DOS?
Posts: 3
Registered: ‎05-18-2019
Location: AU
Views: 576
Message 62 of 99

Re: Moto G4 Plus Audio Issues

A correction, how can i rollback the oreo update to Nougat, which was on my phone? The speaker mode was working until the update to oreo. After update, no more speaker mode.
Marjan68
Fanfold Paper
Posts: 16
Registered: ‎04-08-2019
Location: NL
Views: 572
Message 63 of 99

Re: Moto G4 Plus Audio Issues

Unfortunately that seems impossible. I searched for hours on the internet; no way we can do that ;-(
Laggore
What's DOS?
Posts: 4
Registered: ‎05-20-2019
Location: DE
Views: 522
Message 64 of 99

Re: Moto G4 Plus Audio Issues

Same Problem after updating to Oreo today. 

Didn't notice there was an update for 3 months already. How come they didn't fix this software issue?

Marjan68
Fanfold Paper
Posts: 16
Registered: ‎04-08-2019
Location: NL
Views: 406
Message 65 of 99

Re: Moto G4 Plus Audio Issues

It's disappointing that we don't here anything if we don't keep posting about all the problems after updating to Oreo.

Today I bought a new phone, I had to. All important things did not work properly, so it was more frustrating every day.

No navigation, no musiv, no tv, no speaker calls, no recording calls, etc, etc.

 

I am seriously going to see if I can make a complain somewhere, I want a compensation. I am really angry...

I am always very careful with my phone and cab do many years with it. i allways choose one that had good specs en reviews, good quality. And yes, the G4 Plus wás a very good phone. I should be able to use it for at least one more year.

 

But you ruined it...

You don't seem to want to fix it...

You let us down...

 

I will take action, won't accept this.

 

 

SnoopDoge
Token Ring
Posts: 267
Registered: ‎07-22-2016
Location: CY
Views: 361
Message 66 of 99

Re: Moto G4 Plus Audio Issues

there's a new update that got released earlier this week 

update.png

Marjan68
Fanfold Paper
Posts: 16
Registered: ‎04-08-2019
Location: NL
Views: 351
Message 67 of 99

Re: Moto G4 Plus Audio Issues

Thanks SnoopDoge. I hope it solves the problems. I allready bought a new phone but I hope I will get this update soon cause I suppose I need a simcard in it to get this update? So my new phone will stay in the box till then.

sv21
Fanfold Paper
Posts: 4
Registered: ‎03-01-2019
Location: IN
Views: 347
Message 68 of 99

Re: Moto G4 Plus Audio Issues

I just installed OTA.. So far seems to have fixed the issue !!

 

 

danielrcom
Paper Tape
Posts: 5
Registered: ‎04-22-2019
Location: BR
Views: 342
Message 69 of 99

Re: Moto G4 Plus Audio Issues

Yeah! Same here... it seeams it worked..

Alissonbh
Paper Tape
Posts: 4
Registered: ‎05-03-2019
Location: BR
Views: 322
Message 70 of 99

Re: Moto G4 Plus Audio Issues

Yeah!!! It works! Problem solved, finally! Thx 4 the tip Smiley Happy
Better later than never...

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