cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
speedkarma
Blue Screen Again
Posts: 1
Registered: ‎03-18-2018
Location: IN
Views: 3,717
Message 1 of 14

Moto G4 Plus Battery is being over in 2 hour only

Hi,

Hope you are doing well.

I have bought Moto G4 Plus mobile phone in June 2016, For the First year it worked very well but after one year my mobile's battery is being over withing 2 to 3 hours only.

I have read other related articles on the forum and on google and tried all the tricks to keep the battry life longer but everything did not work.

I just want to know whether, the battery life is just one to one an half year or i do have some problem ?

Do anybody have any trick that i can try to retain the battery life or I need to visit lenevo service center, replace the battery or the phone life is over ? Do i need to change the phone?

 

Please suggest the appropriate soluction.

Thanks and Regards,

Bhupendra Jha

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
Registered: ‎07-12-2014
Location: US
Views: 3,605
Message 2 of 14

Re: Moto G4 Plus Battery is being over in 2 hour only


@speedkarma

Hi Bhupendra Jha,

 

Thanks for reaching out. We are ready to assist here. To start with, your particular usage will affect how long you can go before recharging your battery. Navigating, playing games, surfing the Web, making calls and texting all use energy. You can install and use a wide variety of applications on your device, and each application has its own characteristics. You can visit this link for some tips to extend the battery life of your phone: https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/111311/p/30,6720,9686

 

Would you also update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Regards,
JM
Motorola Support

 

Kalnory
Serial Port
Posts: 21
Registered: ‎04-13-2017
Location: US
Views: 3,434
Message 3 of 14

Re: Moto G4 Plus Battery is being over in 2 hour only

Same here..

 

Only on internet not playing any games or anything...

 

2 hours...

 

WTH?..

Senior MotoAgent
Senior MotoAgent
Posts: 4,234
Registered: ‎12-04-2017
Location: IN
Views: 3,400
Message 4 of 14

Re: Moto G4 Plus Battery is being over in 2 hour only


@Kalnory wrote:

Same here..

 

Only on internet not playing any games or anything...

 

2 hours...

 

WTH?..


Hi.

 

This is odd, we would like to help. Please update your profile with the IMEI number of your phone? Is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

If you need a reference in updating your profile, please click this link.

 

Meanwhile, please use your device in safe mode and let us know the difference? 

 

Regards,
Swaraj

Moto support

Kalnory
Serial Port
Posts: 21
Registered: ‎04-13-2017
Location: US
Views: 3,319
Message 5 of 14

Re: Moto G4 Plus Battery is being over in 2 hour only

I have registered in 2 emails the offic is listed in kalialnory@gmail.com

 

Serial:[Removed]

IMEI: [Removed]

 

While this acct is under another email can we connect them?

 

Yes can look at apps how?

 

-Edited for Privacy.

 

 

 

 

Senior MotoAgent
Senior MotoAgent
Posts: 4,234
Registered: ‎12-04-2017
Location: IN
Views: 3,306
Message 6 of 14

Re: Moto G4 Plus Battery is being over in 2 hour only


@Kalnory wrote:

I have registered in 2 emails the offic is listed in kalialnory@gmail.com

 

Serial:[Removed]

IMEI: [Removed]

 

While this acct is under another email can we connect them?

 

Yes can look at apps how?

 


Hi Kalnory,

 

Thank you for sharing more information:

 

  • As per your checking data-- it looks like there are more than 15+ apps crashing and affecting your device battery performance.

 

  • Along with this--, we also see that the network coverage are very poor at the location which is adding the impact on your ongoing battery issue.

 

  • It shows that you have not performed factory data reset without restoring any apps in more than a year and would request you to perform factory data reset without restoring any apps and observe your device (yet without installing any apps) I am pretty sure you will see the progress.

 

  • Once you have performed FDR- - try calibrating your device every two weeks and observe the progress. - [Press and hold the power button until the screen turns off. The phone will reboot then on its own. We call this a hard reset; it's equivalent to pulling the battery in days of removable batteries. Charge the phone to 100% and then leave it on the charger for a few hours.]

Hope this helps. Let us know if you have any further questions.

 

Regards,
Swaraj
Moto Support

Kalnory
Serial Port
Posts: 21
Registered: ‎04-13-2017
Location: US
Views: 3,262
Message 7 of 14

Re: Moto G4 Plus Battery is being over in 2 hour only

Would be willing to do reset but can I keep my documents/ books somehow?

 

Where are the cramming apps and why didn't Isee them?

What are they, can I delete them!

 

 

Kalnory
Serial Port
Posts: 21
Registered: ‎04-13-2017
Location: US
Views: 3,261
Message 8 of 14

Re: Moto G4 Plus Battery is being over in 2 hour only

Should Phone be in airplane mode when calibrating?

Senior MotoAgent
Senior MotoAgent
Posts: 4,234
Registered: ‎12-04-2017
Location: IN
Views: 3,242
Message 9 of 14

Re: Moto G4 Plus Battery is being over in 2 hour only


@Kalnory wrote:

Would be willing to do reset but can I keep my documents/ books somehow?

 

Where are the cramming apps and why didn't Isee them?

What are they, can I delete them!

 

 


Well, you can certainly save/backup the files you need such as pdf's/books etc.. and further you can perform the factory data reset without restoring any apps and follow the rest of the steps mentioned above. Do let us know if you any questions?

 

Yes, you can calibrate your device in safe mode/ airplane mode.

 

Regards,

Swaraj

Moto Supports

Sagarbg02
What's DOS?
Posts: 1
Registered: ‎08-29-2018
Location: IN
Views: 2,835
Message 10 of 14

Re: Moto G4 Plus Battery is being over in 2 hour only

I have a similar problem in my moto g4 plus. Battery works rarely for 2 hours for even moderate use. I hope Motorola will help. 

Top Kudoed Authors