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sapatel
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Posts: 16
Registered: ‎04-26-2018
Location: CA
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Message 1 of 7

Moto G4 Plus - Skullcandy wireless JIB not working on phone calls

BugReport

 

MOTOG4Plus

bug report 17Nov2018

7-15PM EST time

 

to inspect.

First I played music for 3 seconds then made call to test and no clear sound but buzz sound during call.

Then I again started playing music and I can hear it well.

 

Issue is only and always with calls.

 

Edited title to reflect correct phone model. Moved to the proper phone community.  -JM

Senior MotoAgent
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Location: US
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Message 2 of 7

Re: Moto G4 Plus - Skullcandy wireless JIB not working on phone calls

Hi sapatel,

 

Thanks for providing the bug report. It will greatly help in the investigation to root-cause this concern. I will pass it along to our product team and I will post back once I get some feedback from them.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

JS-Lenovo-JS
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Posts: 4
Registered: ‎11-25-2018
Location: US
Views: 362
Message 3 of 7

Re: Moto G4 Plus - Skullcandy wireless JIB not working on phone calls

Any Solution yet? When I check Basic Info - it says phone is Moto E (4)

sapatel
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Registered: ‎04-26-2018
Location: CA
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Message 4 of 7

Re: Moto G4 Plus - Skullcandy wireless JIB not working on phone calls

Recently I bought WICKED blutooth earphones it works well.

Just to let you know.

 

Do you have any update about the problem so far?

 

Thanks,

Sandip

Senior MotoAgent
Senior MotoAgent
Posts: 5,397
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Location: US
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Message 5 of 7

Re: Moto G4 Plus - Skullcandy wireless JIB not working on phone calls

I have raised this to our product team and am still waiting for feedback from them. I will post back once I get more information.

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

JS-Lenovo-JS
Paper Tape
Posts: 4
Registered: ‎11-25-2018
Location: US
Views: 268
Message 6 of 7

Re: Moto G4 Plus - Skullcandy wireless JIB not working on phone calls

For reference, I checked the Skull Candy on my daughter's android phone (not Moto) without issue either playing music or on phone calls. Looking forward to the product team's response. Thanks
sapatel
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Posts: 16
Registered: ‎04-26-2018
Location: CA
Views: 73
Message 7 of 7

Re: Moto G4 Plus - Skullcandy wireless JIB not working on phone calls

Still waiting for the fix or update on this issue!
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