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motorolaG4p
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Posts: 4
Registered: ‎01-29-2018
Location: AT
Views: 9,865
Message 1 of 13

Moto G4 Plus: System update paused "Turn off data saver to start download"

Hi there, while trying to download and install the Android 7.00 December 2017 System Update, I get the screen:  "System update paused - Turn off data saver to start downlaoad".  If I click "ok", this screen as well as the underlying screen "New system software available" dissappear and nothing happens.  Data saver has been turn on and off as well as phone a couple of times: same result.  I remember that, when I got the first request for system update, I cklicked "No, maybe later" as my battery was empty at that time. 

 

Screenshot is attached. 

 

Can anyone help?

 

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 9,801
Message 2 of 13

Re: Moto G4 Plus: System update paused "Turn off data saver to start download"

Hi motorolaG4p,

 

Sorry to know that you're encountering an error while downloading the software, we're here to help. May we verify the steps on how did you turn off the data? It's best if you try downloading it using WiFi instead.

 


Regards,
Daisy
Moto Support

motorolaG4p
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Registered: ‎01-29-2018
Location: AT
Views: 9,789
Message 3 of 13

Re: Moto G4 Plus: System update paused "Turn off data saver to start download"

Hi Daisy,

 

I use already WiFi. To turn off the data saver, I go to Settings/Data Usage/Data Saver and toggle it off. Correct?

 

Cheers,

Günther

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 9,747
Message 4 of 13

Re: Moto G4 Plus: System update paused "Turn off data saver to start download"


@motorolaG4p wrote:

Hi Daisy,

 

I use already WiFi. To turn off the data saver, I go to Settings/Data Usage/Data Saver and toggle it off. Correct?

 

Cheers,

Günther


It seems correct. Did you try to reboot the phone then try again? 

 


Regards,
Daisy
Moto Support

motorolaG4p
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Registered: ‎01-29-2018
Location: AT
Views: 9,674
Message 5 of 13

Re: Moto G4 Plus: System update paused "Turn off data saver to start download"

Hi Daisy,

 

I tried also rebooting, but problem persists.

 

Cheers,

 

Günther

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 9,639
Message 6 of 13

Re: Moto G4 Plus: System update paused "Turn off data saver to start download"


@motorolaG4p wrote:

Hi Daisy,

 

I tried also rebooting, but problem persists.

 

Cheers,

 

Günther


Try the following steps including Factory reset with no restore. Make sure to back up your data.

 


Regards,
Daisy
Moto Support

Prajith48
What's DOS?
Posts: 1
Registered: ‎04-30-2018
Location: IN
Views: 8,649
Message 7 of 13

Re: Moto G4 Plus: System update paused "Turn off data saver to start download"

i cant change my settings.. when i try to stop update option it shows to turn off data saver mode.. but its already off.. how can fix this problem.. Please help..

Senior MotoAgent
Senior MotoAgent
Posts: 3,948
Registered: ‎12-01-2016
Location: PH
Views: 8,579
Message 8 of 13

Re: Moto G4 Plus: System update paused "Turn off data saver to start download"


@Prajith48 wrote:

i cant change my settings.. when i try to stop update option it shows to turn off data saver mode.. but its already off.. how can fix this problem.. Please help..


Sorry if you ran to the same issue. Have you tried the steps provided above?

 

-Daisy

Scks
What's DOS?
Posts: 1
Registered: ‎06-21-2018
Location: IN
Views: 7,582
Message 9 of 13

Re: Moto G4 Plus: System update paused "Turn off data saver to start download"

I also experienced the same issue and found the solution. Please follow below steps..

Settings

Data usage

Data saver

Unrestricted data access

Click top right edge 3 dots : and select show system

Find Device management on the list and tick ON

 

Automatically the update popup came and it installed easily.

motorolaG4p
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Registered: ‎01-29-2018
Location: AT
Views: 7,298
Message 10 of 13

Re: Moto G4 Plus: System update paused "Turn off data saver to start download"

@scks: Many thanks and congrats.
Solved the issue for me and made my day!
Fyi: My system, in-between, had started to toggle between the requests to 1. (re-)establish WIFI connection and 2. turn off data saver, while both were already done.
@Daisy: Did not follow your proposal, as I did not want to save my data on the internet, before trying other solutions.
Cheers to all ..
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