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Hrishikulkarni
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Posts: 23
Registered: ‎07-27-2016
Location: IN
Views: 1,058
Message 71 of 132

Re: Moto G4 Plus WIFI battery drain

Yes. Motorola privacy options are on.
Please do check for the issues.
Also when I operate my camera after taking 5/6 photos, phone heats up quite high.(the screen and back) is it normal?
ianp111
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Posts: 5
Registered: ‎06-13-2016
Location: US
Views: 1,042
Message 72 of 132

Re: Moto G4 Plus WIFI battery drain

Google play appears to be the problem.....

 

I have a Moto G4 I bought in the UK in June  ,  the phone was great until 2 months ago when my battery which would last 3 days dropped off to only lasting 12 hours.  

 

I did a factory reset and only loaded a few apps and the battery life went back to normal , until 2 weeks ago the battery drain started again.... 

 

I tried factory reset and just loaded google play and no other apps , but still the battery would only last 10 hours with no use.

 

I then reset the again this time I did not sign into  Google play or sign into wifi and disabled mobile data . the battery tells me I have 12 days standby and it is not drainig like it did before.

 

I can only assume Google Play is constantly looking for a data connection even when you tell it not to , so I now have a DUMB phone just like in the 90's    ...........

 

 

 

 

Motorola Admin Motorola Admin
Motorola Admin
Posts: 16,754
Registered: ‎02-03-2016
Location: US
Views: 1,016
Message 73 of 132

Re: Moto G4 Plus WIFI battery drain


@Hrishikulkarni wrote:
Yes. Motorola privacy options are on.
Please do check for the issues.
Also when I operate my camera after taking 5/6 photos, phone heats up quite high.(the screen and back) is it normal?

It's not unusual. Camera use does take a good deal of power. I would not worry about it.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Motorola Admin Motorola Admin
Motorola Admin
Posts: 16,754
Registered: ‎02-03-2016
Location: US
Views: 1,013
Message 74 of 132

Re: Moto G4 Plus WIFI battery drain


@ianp111 wrote:

Google play appears to be the problem.....

 

I have a Moto G4 I bought in the UK in June  ,  the phone was great until 2 months ago when my battery which would last 3 days dropped off to only lasting 12 hours.  

 

I did a factory reset and only loaded a few apps and the battery life went back to normal , until 2 weeks ago the battery drain started again.... 

 

I tried factory reset and just loaded google play and no other apps , but still the battery would only last 10 hours with no use.

 

I then reset the again this time I did not sign into  Google play or sign into wifi and disabled mobile data . the battery tells me I have 12 days standby and it is not drainig like it did before.

 

I can only assume Google Play is constantly looking for a data connection even when you tell it not to , so I now have a DUMB phone just like in the 90's    ...........

 

 

 

 


I wouldn't cripple my phone like this -- let's troubleshoot. Please follow the instructions posted multiple times in this thread to update your profile.

 

 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Satishmoto1
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Posts: 21
Registered: ‎12-11-2015
Location: IN
Views: 939
Message 75 of 132

Re: Moto G4 Plus WIFI battery drain

I had returned the defect piece and received new. So far working good. What is strange is....I was using my old moto g 2nd gen for a week and noticed same issue...ie....Wi-Fi battery consumption even it's off/disable. Even though battery usage was less, still its a bug. Seems like moto has this from roots despite models. 

Hrishikulkarni
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Posts: 23
Registered: ‎07-27-2016
Location: IN
Views: 914
Message 76 of 132

Re: Moto G4 Plus WIFI battery drain

Hi Matt .. It's almost 2 weeks that I uploaded bug report.
any luck?
or should I try something else (Like factory reset the phone as suggested in previous comments)

Senior MotoAgent
Senior MotoAgent
Posts: 2,816
Registered: ‎10-07-2016
Location: PH
Views: 910
Message 77 of 132

Re: Moto G4 Plus WIFI battery drain


@Hrishikulkarni wrote:

Hi Matt .. It's almost 2 weeks that I uploaded bug report.
any luck?
or should I try something else (Like factory reset the phone as suggested in previous comments

 

Hi Hrishikulkarni,

 

Regarding your bug report, I'll be sure to report it.

 

You could try factory reset as well but it will remove all your data's on the phone. I recomment backing up your data first before performing.

 

Joy

Motorola Support

 

Satishmoto1
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Posts: 21
Registered: ‎12-11-2015
Location: IN
Views: 879
Message 78 of 132

Re: Moto G4 Plus WIFI battery drain

Hey Guys,

 

NEW update:

 

My defected piece has been taken by Amazon and replaced with new one as it was consuming battery even Wi-Fi was off/disable.

 

I been using the new Moto G4 Plus for one week. Today "Maps" been consuming battery even "Location/GPS" is off/disable. For more than 10 hours myterious usage, Maps has consumed almost 1000 mAh battery and still running successfully. Great...what I m confused here is to praise Moto or Lenovo. Update guys...enough of the crap.

 

Regards,

Moto 1 gen

Moto 2 gen

Moto 4gen plus user 

Hrishikulkarni
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Posts: 23
Registered: ‎07-27-2016
Location: IN
Views: 866
Message 79 of 132

Re: Moto G4 Plus WIFI battery drain

Hello Motorola Support. First of all really sorry to upload so many screen shots. I tried to figure it our by restarting my phone in safe mode. Here are some screen shots how battery worked over period of last 24hrs. In safe mode it was going fine but I was cut off with regular apps like FB & WA. As soon I restarted my phone back in normal mode, battery started to drain like anything. I hope it may give you some clue, this is my just desperate attempt to see why such a beautiful phone has such a nasty bug.

Screenshot_20161106-145435.pngScreenshot_20161106-145441.pngScreenshot_20161106-145754.pngScreenshot_20161106-145759.pngScreenshot_20161106-145844.pngScreenshot_20161106-145849.pngScreenshot_20161107-112630.pngScreenshot_20161107-121703.pngScreenshot_20161107-121711.pngScreenshot_20161107-215148.pngScreenshot_20161107-215154.png

 

Satishmoto1
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Posts: 21
Registered: ‎12-11-2015
Location: IN
Views: 858
Message 80 of 132

Re: Moto G4 Plus WIFI battery drain

Here is the screenshots of the Maps consuming battery for GPS even the location is OFF. How strange it has consuming heavily that I need to charge thrice a day. 

 

 

Screenshot_20161108-100744.pngScreenshot_20161108-100753.png