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Anonymous_User
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Posts: 0
Views: 1,308
Message 101 of 309

Re: Moto G4 Plus keeps randomly shutting down

 
Anonymous_User
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Views: 1,286
Message 102 of 309

Re: Moto G4 Plus keeps randomly shutting down

Ah think the old boy has worked it out, one bug report lol

 

https://drive.google.com/file/d/1AjNOeblagS-oeJ8MH28W8bkMdD1Q4qqQ/view?usp=drivesdk

Anonymous_User
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Posts: 0
Views: 1,265
Message 103 of 309

Re: Moto G4 Plus keeps randomly shutting down

Just turned itself off again so done a fresh bug report,

 

https://drive.google.com/file/d/1PE0ZEeUt_JZSYqUg51OZjTkYhCX6FQS4/view?usp=drivesdk

Anonymous_User
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Posts: 0
Views: 1,216
Message 104 of 309

Re: Moto G4 Plus keeps randomly shutting down

Anyone else leaving bug reports? Just in case you missed my last ones I will  leave a fresh one 🤡 a nice fresh one as it's just done it again and been off for a while as I didn't know. Nice gap in my battery graph as well. No more bug reports I promise 🤣.

 

Any info yet on the bug reports or any feedback would be nice mods??????? 

 

https://drive.google.com/file/d/1vX5vSNNirZLJ6nFQ_4uUrWWzhnP1PMPX/view?usp=drivesdk

Senior MotoAgent
Senior MotoAgent
Posts: 4,346
Registered: ‎12-04-2017
Location: IN
Views: 1,104
Message 105 of 309

Re: Moto G4 Plus keeps randomly shutting down


@Anonymous_User wrote:

Anyone else leaving bug reports? Just in case you missed my last ones I will  leave a fresh one 🤡 a nice fresh one as it's just done it again and been off for a while as I didn't know. Nice gap in my battery graph as well. No more bug reports I promise 🤣.

 

Any info yet on the bug reports or any feedback would be nice mods??????? 

 

https://drive.google.com/file/d/1vX5vSNNirZLJ6nFQ_4uUrWWzhnP1PMPX/view?usp=drivesdk


Hello, jaffacakes.

 

We thank you for your Bug reports, we have shared the same with our engineer team for further investigation in regards to the same. We will keep you posted if we need more information/logs or any update.

 

Best,

Swaraj

Motorola Support

Bugged23
Fanfold Paper
Posts: 1
Registered: ‎05-22-2018
Location: US
Views: 1,040
Message 106 of 309

Re: Moto G4 Plus keeps randomly shutting down

Hi, Here is another bug report.  So you know the steps that were done:  This occurred while just trying to take a picture.  After it shut off, I tried to restart the phone and got a blinking Motorola title screen.  I also got a circled triangle with an exclamation mark inside. I had to plug it in in order to actually start the phone up again in order to capture the bug report.  The battery was at about 87%. 

 

I am going to have to get another phone because this one is totally unusable as it is.  The only way it works is if it is plugged in... not at all a reasonable way to use a cell phone.  If there is a class action suit about this phone, I am interested.  There is no reason why this phone should be basically bricked at just over a year old.  And yes, I cleared the cache and tried it in safe mode.  It occurred within minutes even in safe mode, so it wasn't a 3rd party app turning the phone off.

 

https://drive.google.com/file/d/1s2DF6hj4n5QehU0iEOjimwLgoc_LwVl4/view?usp=sharing

KrisT
SCSI Port
Posts: 39
Registered: ‎12-07-2017
Location: US
Views: 1,036
Message 107 of 309

Re: Moto G4 Plus keeps randomly shutting down

 Love love love the idea of a class action suit.  That's the only way that this company is going to stand up and take any of us seriously!

renansd
Punch Card
Posts: 20
Registered: ‎03-14-2015
Location: BR
Views: 1,030
Message 108 of 309

Re: Moto G4 Plus keeps randomly shutting down

Count me in for the action suit. These Moto Agents generic answers are at best disrespectful with us all. 

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Anonymous_User
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Posts: 0
Views: 991
Message 109 of 309

Re: Moto G4 Plus keeps randomly shutting down

I was going to show my battery graph with the big gaps but after the phone crashed off the graph is now flat lined.

Screenshot_20180524-063246.png

 

 Screenshot_20180524-072251.png

 

Senior MotoAgent
Senior MotoAgent
Posts: 4,346
Registered: ‎12-04-2017
Location: IN
Views: 950
Message 110 of 309

Re: Moto G4 Plus keeps randomly shutting down


@Bugged23 wrote:

Hi, Here is another bug report.  So you know the steps that were done:  This occurred while just trying to take a picture.  After it shut off, I tried to restart the phone and got a blinking Motorola title screen.  I also got a circled triangle with an exclamation mark inside. I had to plug it in in order to actually start the phone up again in order to capture the bug report.  The battery was at about 87%. 

 

I am going to have to get another phone because this one is totally unusable as it is.  The only way it works is if it is plugged in... not at all a reasonable way to use a cell phone.  If there is a class action suit about this phone, I am interested.  There is no reason why this phone should be basically bricked at just over a year old.  And yes, I cleared the cache and tried it in safe mode.  It occurred within minutes even in safe mode, so it wasn't a 3rd party app turning the phone off.

 

https://drive.google.com/file/d/1s2DF6hj4n5QehU0iEOjimwLgoc_LwVl4/view?usp=sharing


Hello,

 

Thank you for sharing the Bug report, we have shared the same with our engineer team for further investigation. We will keep you posted once we have an update. In your case, as you have already tried all the steps-- the best advice would be to send your device for repair so that the service team can further diagnose your device handy and will help you resolve the same at the earliest. You can also write us at supportforums@motorola.com. 

 

Best,

Swaraj

Motorola Support

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