Motorola Community

Moto G PhonesMoto G4 / Moto G4 Plus / Moto G4 Play
All Forum Topics
Options

1 Posts

05-29-2016

IN

9 Signins

83 Page Views

  • Posts: 1
  • Registered: ‎05-29-2016
  • Location: IN
  • Views: 83
  • Message 1 of 78

Moto G4 Plus restarting itself and i cannot hear the voice when i make a call after restart.

2016-05-29, 12:54 PM

Hi Team,

 

I am facing this issue from the day one, the device will restart by itself occasionally and i cannot hear the voice when i make a call. I did factory reset for couple of time but no luck. Please help.

Solved! See the solution
Reply
Options

12354 Posts

02-02-2016

US

2935 Signins

20947 Page Views

  • Posts: 12354
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 20947
  • Message 2 of 78

Re: Moto G4 Plus restarting itself and i cannot hear the voice when i make a call after restart.

2016-05-29, 14:19 PM

Although it's more work, we recommend doing a factory data reset with automatic restore turned off.  If an app is causing your problem, the automatic restore will bring back the problem before you have a chance to test the phone.

 

I recommend running the phone in safe mode long enough to see if the phone works properly.  If it does, then we know for sure there's an app causing the problem.  If it continues to reboot, well do a factory data reset without restore turned on and go from there.

0 person found this solution to be helpful.

This helped me too

Reply
Options

16 Posts

05-31-2016

IN

50 Signins

525 Page Views

  • Posts: 16
  • Registered: ‎05-31-2016
  • Location: IN
  • Views: 525
  • Message 3 of 78

Re: Moto G4 Plus restarting itself and i cannot hear the voice when i make a call after restart.

2016-05-31, 4:49 AM
Team, I am also facing the same problem. My device not restarts regularly but sometime i found that it restart. I also contact with Motorola online support team. They advice me to run the phone in safe mode & after some time install 3rd party apps one by one to find which app causes the issue. But at that troubleshooting time nothing has found & the device reacted normally. But last couple of day I found phone restarts once in a day.

Please suggest is this any hardware related issue?? Shall I change the device??

quick response is highly appreciated
Reply
Options

28303 Posts

02-02-2016

US

5840 Signins

132760 Page Views

  • Posts: 28303
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132760
  • Message 4 of 78

Re: Moto G4 Plus restarting itself and i cannot hear the voice when i make a call after restart.

2016-05-31, 12:13 PM

wrote:
Team, I am also facing the same problem. My device not restarts regularly but sometime i found that it restart. I also contact with Motorola online support team. They advice me to run the phone in safe mode & after some time install 3rd party apps one by one to find which app causes the issue. But at that troubleshooting time nothing has found & the device reacted normally. But last couple of day I found phone restarts once in a day.

Please suggest is this any hardware related issue?? Shall I change the device??

quick response is highly appreciated

First, please don't post the same question 3 places. 

 

If your phone was fine in safe mode - it didn't restart, then you have an app that is to blame. If you still have a problem, then you should reset the phone and do NOT install or restore any apps. Try the phone like that for a few days. If the phone doesn't restart, you have an app that was the problem. 99.99% of the time, it is an app and not a hardware issue.


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

1 Posts

06-19-2016

IN

1 Signins

10 Page Views

  • Posts: 1
  • Registered: ‎06-19-2016
  • Location: IN
  • Views: 10
  • Message 5 of 78

Re: Moto G4 Plus restarting itself and i cannot hear the voice when i make a call after restart.

2016-06-19, 16:41 PM

To the Above issue i am also having the same....  How to find which App has a problem or which Create the issue of Restart.. Kindly Advice to fix the problem....

Reply
Options

18346 Posts

02-03-2016

US

2304 Signins

56407 Page Views

  • Posts: 18346
  • Registered: ‎02-03-2016
  • Location: US
  • Views: 56407
  • Message 6 of 78

Re: Moto G4 Plus restarting itself and i cannot hear the voice when i make a call after restart.

2016-06-20, 14:27 PM

wrote:

To the Above issue i am also having the same....  How to find which App has a problem or which Create the issue of Restart.. Kindly Advice to fix the problem....


Can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up.

 

If it works fine in Safe Mode, then you have to start removing apps one at a time to see if the problem goes away. I'd start with any power management or memory cleaner apps -- we don't recommend those anyway.

 

Also, please update your profile with current phone, carrier and serial number -- this will help me investigate as well. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Need help updating your profile? See here. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
Reply
Options

8 Posts

06-20-2016

UK

12 Signins

87 Page Views

  • Posts: 8
  • Registered: ‎06-20-2016
  • Location: UK
  • Views: 87
  • Message 7 of 78

Re: Moto G4 Plus restarting itself and i cannot hear the voice when i make a call after restart.

2016-06-20, 19:37 PM
Hi I'm in the UK and received my Motorola G4 Plus on Thursday. Since day 1 it kept restarting, I assumed it was due to updates but after a few days I realised something was wrong. I 'googled' the problem and found this thread. I booted it into Safe Mode and continued using the phone and after 3 hours it rebooted itself out of safe mode!! I assume this proves a hardware fault...what should I do now?? Advice please???
Reply
Options

28303 Posts

02-02-2016

US

5840 Signins

132760 Page Views

  • Posts: 28303
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132760
  • Message 8 of 78

Re: Moto G4 Plus restarting itself and i cannot hear the voice when i make a call after restart.

2016-06-20, 19:41 PM

wrote:
Hi I'm in the UK and received my Motorola G4 Plus on Thursday. Since day 1 it kept restarting, I assumed it was due to updates but after a few days I realised something was wrong. I 'googled' the problem and found this thread. I booted it into Safe Mode and continued using the phone and after 3 hours it rebooted itself out of safe mode!! I assume this proves a hardware fault...what should I do now?? Advice please???

Safe mode is not 100% guarantee no 3rd party software is to blame. Try resetting the phone and do NOT install or restore any software. If the phone reboots with no software installed, then the problem is likely hardware. In that case, contact Moto Customer care, or place of purchase. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Options

8 Posts

06-20-2016

UK

12 Signins

87 Page Views

  • Posts: 8
  • Registered: ‎06-20-2016
  • Location: UK
  • Views: 87
  • Message 9 of 78

Re: Moto G4 Plus restarting itself and i cannot hear the voice when i make a call after restart.

2016-06-20, 20:20 PM
How do I do that?? And do I still need to leave it in Safe mode ??
Reply
Options

28303 Posts

02-02-2016

US

5840 Signins

132760 Page Views

  • Posts: 28303
  • Registered: ‎02-02-2016
  • Location: US
  • Views: 132760
  • Message 10 of 78

Re: Moto G4 Plus restarting itself and i cannot hear the voice when i make a call after restart.

2016-06-20, 20:30 PM

resetting the phone is done via the Backup and Restore section under settings. Disable the auto-restore first. Then reset device and don't even setup a google account. Just test phone for a bit.

 

You will lose ALL data with a reset. So backup your data. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete