06-10-2019 06:32 AM
My Moto G4 plus also keeps shutting down with no known reason, and when I restart it, I see the battery has emptied a lot (see picture)
I've already wiped the cache, done a factory reset, recalibrated the battery. Can someone tell me what the problem is ?
Will there soon be an update correcting the issue ?
06-10-2019 10:05 AM
From my experience, after reading all the posts of moderators(as well as users), this issue is not going to be resolved. Have you seen anywhere in these forums that a moderator openly accepted something as an issue and did fix? What they know is
1. Factory reset
2. Safe mode
3. Calibrate battery
We all have already tried all these methods, and what they are not understanding is that these are basics and we are reaching out to them for a real solution.
06-10-2019 10:07 AM
And to answer your question, don't expect any update from them as according to them this is normal. Everything is normal, like battery lasting only for one hour, automatically shutting down, etc.,are normal behaviours of a phone.
09-22-2019 10:38 AM
Even I have the same problem since i updated to oreo.. It was good wen on nougat. So it's definitely a software issue.
I suspect if Motorola/Lenovo wantedly put in a bug so that we would stop using this and buy a new mobile from them.
If the issue is not fixed only option is to downgrade back to nougat or buy a new mobile which is definitely not going to be from Motorola or Lenovo ever again.